GESIS - DBK - ZA4810

ZA4810: Flash Eurobarometer 224 (Business Attitudes Towards Cross-border Sales and Consumer Protection)

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List of Files


  • ZA4810.dta (Dataset Stata) 2 MBytes
  • ZA4810.por (Dataset SPSS Portable) 3 MBytes
  • ZA4810.sav (Dataset SPSS) 2 MBytes


  • ZA4810_bq.pdf (Questionnaire) 272 KBytes
  • ZA4810_q_at.pdf (Questionnaire) 60 KBytes
  • ZA4810_q_be-fr.pdf (Questionnaire) 77 KBytes
  • ZA4810_q_be-nl.pdf (Questionnaire) 59 KBytes
  • ZA4810_q_bg.pdf (Questionnaire) 180 KBytes
  • ZA4810_q_cy.pdf (Questionnaire) 178 KBytes
  • ZA4810_q_cz.pdf (Questionnaire) 128 KBytes
  • ZA4810_q_de.pdf (Questionnaire) 60 KBytes
  • ZA4810_q_dk.pdf (Questionnaire) 57 KBytes
  • ZA4810_q_ee-ee.pdf (Questionnaire) 97 KBytes
  • ZA4810_q_es.pdf (Questionnaire) 76 KBytes
  • ZA4810_q_fi.pdf (Questionnaire) 57 KBytes
  • ZA4810_q_fr.pdf (Questionnaire) 77 KBytes
  • ZA4810_q_gb.pdf (Questionnaire) 71 KBytes
  • ZA4810_q_gr.pdf (Questionnaire) 176 KBytes
  • ZA4810_q_hu.pdf (Questionnaire) 150 KBytes
  • ZA4810_q_ie.pdf (Questionnaire) 69 KBytes
  • ZA4810_q_it.pdf (Questionnaire) 84 KBytes
  • ZA4810_q_lt.pdf (Questionnaire) 127 KBytes
  • ZA4810_q_lu-de.pdf (Questionnaire) 60 KBytes
  • ZA4810_q_lu-fr.pdf (Questionnaire) 77 KBytes
  • ZA4810_q_lv-lv.pdf (Questionnaire) 161 KBytes
  • ZA4810_q_lv-ru.pdf (Questionnaire) 140 KBytes
  • ZA4810_q_mt-en.pdf (Questionnaire) 71 KBytes
  • ZA4810_q_mt-mt.pdf (Questionnaire) 125 KBytes
  • ZA4810_q_nl.pdf (Questionnaire) 59 KBytes
  • ZA4810_q_no.pdf (Questionnaire) 56 KBytes
  • ZA4810_q_pl.pdf (Questionnaire) 166 KBytes
  • ZA4810_q_pt.pdf (Questionnaire) 58 KBytes
  • ZA4810_q_ro.pdf (Questionnaire) 163 KBytes
  • ZA4810_q_se.pdf (Questionnaire) 56 KBytes
  • ZA4810_q_si.pdf (Questionnaire) 143 KBytes
  • ZA4810_q_sk.pdf (Questionnaire) 153 KBytes

Other Documents

  • ZA4810_readme.pdf (Other Document) 24 KBytes
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Bibliographic Citation

Citation Citation European Commission (2008): Flash Eurobarometer 224 (Business Attitudes Towards Cross-border Sales and Consumer Protection). The GALLUP Organisation, Brussels. GESIS Data Archive, Cologne. ZA4810 Data file Version 1.0.0,
Study No.ZA4810
TitleFlash Eurobarometer 224 (Business Attitudes Towards Cross-border Sales and Consumer Protection)
Current Version1.0.0, 2010-4-13, (Publication Year 2008)
Date of Collection30.01.2008 - 07.02.2008
Principal Investigator/ Authoring Entity, Institution
  • Papacostas, Antonis - European Commission, Brussels DG Communication, Public Opinion Analysis


AbstractAttitudes of retailers towards cross-border trade. Topics: retail sales channels; number of EU countries active marketing or advertising to final consumers is made to; number of EU countries cross-border sales to final consumers are made to; estimation of the percentage of the total value from sales to consumers in other EU countries with regard to: e-commerce and internet sales, mail order or telephone sales, sales by home-visits; estimation of the percentage of total sales to final consumers by phone, by post, by e-commerce, and by home-visits which are cross-border sales to EU countries; importance of selected obstacles to cross-border sales to other EU countries: different length of cooling off periods, provision of differing consumer information, different consequences for failing to comply with information requirements, differing rights of withdrawal, different treatment of costs of return, different definitions of delivery, different legislation in member states regarding goods not in conformity with consumer contract; importance of further obstacles: additional costs of compliance with different national tax regulations and contract law, higher costs of cross-border delivery compared to domestic delivery, higher costs in resolving complaints and disputes cross-border, higher costs of the risk of fraud and non-payments, extra costs arising from language differences or after-sales services; expected development of the company’s cross-border sales in case of the assumed provision of common EU laws on regulating transactions; interest in cross-border sales to final consumers in other EU countries on the basis of common EU legislation (number of countries); knowledge where to find information on consumer legislation in the own country and in other EU countries; self-rated knowledge about legal obligations towards consumers arising from consumer legislation in the own country; use of Alternative Dispute Resolution (ADR) or out-of-court dispute resolution bodies for settling disputes with consumers; affection of the company by product recall; reaction to product recall; occurrence of the following in the last twelve months in the company: reception of consumer complaints about the safety of products, safety checks of products by the authorities, authorities asking to withdraw or recall a product, own tests to ensure product safety, other enforcement actions related to product safety. Demography: position of respondent at the company; information about the company: company size, number of employees, direct selling to final consumers; largest product category; number of EU countries with subsidiaries or retail outlets. Additionally coded was: respondent ID; interviewer ID; language of the interview; date of interview; time of the beginning of the interview; duration of the interview; country; weighting factor.
Topics Topics
  • 6 Law, crime and legal systems
  • 8.2 Business/industrial management and organisation


Geographic Coverage
  • Austria (AT)
  • Belgium (BE)
  • Bulgaria (BG)
  • Denmark (DK)
  • France (FR)
  • Finland (FI)
  • Germany (DE)
  • Greece (GR)
  • United Kingdom (GB)
  • Ireland (IE)
  • Italy (IT)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Portugal (PT)
  • Spain (ES)
  • Sweden (SE)
  • Cyprus (CY)
  • Czech Republic (CZ)
  • Estonia (EE)
  • Hungary (HU)
  • Latvia (LV)
  • Lithuania (LT)
  • Malta (MT)
  • Poland (PL)
  • Slovakia (SK)
  • Slovenia (SI)
  • Romania (RO)
  • Norway (NO)
UniverseCompanies employing 10 or more persons, operating in the 27 Member States of the European Union, and in Norway
Sampling Procedure Sampling Procedure
  • Probability: Stratified
Mode of Collection Mode of Collection
  • Telephone interview
Data CollectorGALLUP EUROPE, Brussels, Belgium; FOCUS AGENCY, Prague, Czech Republic; HERMELIN, Copenhagen, Denmark; IFAK, Taunusstein, Germany; SAAR POLL, Tallinn, Estonia; METRON ANALYSIS, Athens, Greece; GALLUP SPAIN, Madrid, Spain; EFFICIENCE3, Reims, France; GALLUP UK, London, United Kingdom; CYMAR, Nikosia, Cyprus; DEMOSKOPEA, Rome, Italy; LATVIAN FACTS, Riga, Latvia; BALTIC SURVEY, Vilnius, Lithuania; GALLUP EUROPE, Luxembourg, Luxembourg; GALLUP HUNGARY, Budapest, Hungary; MISCO, Valletta, Malta; TELDER, Al Leusten, Netherlands; SPECTRA, Linz, Austria; GALLUP POLAND, Warsaw, Poland; CONSULMARK, Lisbon, Portugal; VALICON, Ljubljana, Slovenia; FOCUS AGENCY, Bratislava, Slovakia; HERMELIN, Norrköping, Sweden; HERMELIN, Pori, Finland; VITOSHA, Sofia, Bulgaria; GALLUP ROMANIA, Bucharest, Romania; Fieldwork Scandinavia, Norway; The Gallup Organisation, Hungary (international coordination)
Date of Collection
  • 30.01.2008 - 07.02.2008 (total)
  • 30.01.2008 - 07.02.2008 (Belgium)
  • 30.01.2008 - 07.02.2008 (Czech Republic)
  • 01.02.2008 - 07.02.2008 (Denmark)
  • 30.01.2008 - 07.02.2008 (Germany)
  • 04.02.2008 - 07.02.2008 (Estonia)
  • 30.01.2008 - 07.02.2008 (Greece)
  • 31.01.2008 - 07.02.2008 (Spain)
  • 30.01.2008 - 07.02.2008 (France)
  • 30.01.2008 - 07.02.2008 (Ireland)
  • 30.01.2008 - 07.02.2008 (Italy)
  • 01.02.2008 - 07.02.2008 (Cyprus)
  • 30.01.2008 - 07.02.2008 (Latvia)
  • 30.01.2008 - 07.02.2008 (Lithuania)
  • 30.01.2008 - 07.02.2008 (Luxembourg)
  • 30.01.2008 - 07.02.2008 (Hungary)
  • 30.01.2008 - 06.02.2008 (Malta)
  • 30.01.2008 - 07.02.2008 (Netherlands)
  • 31.01.2008 - 07.02.2008 (Austria)
  • 30.01.2008 - 07.02.2008 (Poland)
  • 01.02.2008 - 07.02.2008 (Portugal)
  • 30.01.2008 - 07.02.2008 (Slovenia)
  • 30.01.2008 - 07.02.2008 (Slovakia)
  • 31.01.2008 - 07.02.2008 (Finland)
  • 30.01.2008 - 07.02.2008 (Sweden)
  • 30.01.2008 - 07.02.2008 (United Kingdom)
  • 30.01.2008 - 07.02.2008 (Bulgaria)
  • 30.01.2008 - 07.02.2008 (Romania)
  • 30.01.2008 - 05.02.2008 (Norway)

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2010-4-13 Version number created automatically (implementation of a uniform versioning policy) (Publication Year unknown)
Errata in current version
Version changes

Further Remarks

Number of Units: 7282
Number of Variables: 107
Analysis System(s): SPSS


  • European Commission; The Gallup Organization: Business attitudes towards cross-border sales and consumer protection. Brussels: European Commission July 2008
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - Manager samples and enterprise issues