GESIS - DBK - ZA4980

ZA4980: Flash Eurobarometer 243 (Consumers’ views on switching service providers)

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List of Files


  • ZA4980_v1-0-0.dta (Dataset Stata) 8 MBytes
  • ZA4980_v1-0-0.por (Dataset SPSS Portable) 14 MBytes
  • ZA4980_v1-0-0.sav (Dataset SPSS) 8 MBytes


  • ZA4980_bq.pdf (Questionnaire) 425 KBytes
  • ZA4980_q_at.pdf (Questionnaire) 41 KBytes
  • ZA4980_q_be-fr.pdf (Questionnaire) 36 KBytes
  • ZA4980_q_be-nl.pdf (Questionnaire) 41 KBytes
  • ZA4980_q_bg.pdf (Questionnaire) 251 KBytes
  • ZA4980_q_cy.pdf (Questionnaire) 243 KBytes
  • ZA4980_q_cz.pdf (Questionnaire) 239 KBytes
  • ZA4980_q_de.pdf (Questionnaire) 41 KBytes
  • ZA4980_q_dk.pdf (Questionnaire) 41 KBytes
  • ZA4980_q_ee-ee.pdf (Questionnaire) 41 KBytes
  • ZA4980_q_ee-ru.pdf (Questionnaire) 259 KBytes
  • ZA4980_q_es.pdf (Questionnaire) 41 KBytes
  • ZA4980_q_fi.pdf (Questionnaire) 38 KBytes
  • ZA4980_q_fr.pdf (Questionnaire) 36 KBytes
  • ZA4980_q_gb.pdf (Questionnaire) 39 KBytes
  • ZA4980_q_gr.pdf (Questionnaire) 243 KBytes
  • ZA4980_q_hu.pdf (Questionnaire) 206 KBytes
  • ZA4980_q_ie.pdf (Questionnaire) 39 KBytes
  • ZA4980_q_it.pdf (Questionnaire) 39 KBytes
  • ZA4980_q_lt.pdf (Questionnaire) 234 KBytes
  • ZA4980_q_lu-de.pdf (Questionnaire) 41 KBytes
  • ZA4980_q_lu-fr.pdf (Questionnaire) 37 KBytes
  • ZA4980_q_lu-lu.pdf (Questionnaire) 37 KBytes
  • ZA4980_q_lv-lv.pdf (Questionnaire) 244 KBytes
  • ZA4980_q_lv-ru.pdf (Questionnaire) 254 KBytes
  • ZA4980_q_mt.pdf (Questionnaire) 194 KBytes
  • ZA4980_q_nl.pdf (Questionnaire) 41 KBytes
  • ZA4980_q_pl.pdf (Questionnaire) 247 KBytes
  • ZA4980_q_pt.pdf (Questionnaire) 43 KBytes
  • ZA4980_q_ro.pdf (Questionnaire) 233 KBytes
  • ZA4980_q_se.pdf (Questionnaire) 61 KBytes
  • ZA4980_q_si.pdf (Questionnaire) 219 KBytes
  • ZA4980_q_sk.pdf (Questionnaire) 235 KBytes

Other Documents

  • ZA4980_readme.pdf (Other Document) 24 KBytes
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Bibliographic Citation

Citation Citation European Commission (2009): Flash Eurobarometer 243(Consumers’ views on switching service providers). The GALLUP Organisation, Brussels. GESIS Data Archive, Cologne. ZA4980 Data file Version 1.0.0,
Study No.ZA4980
TitleFlash Eurobarometer 243 (Consumers’ views on switching service providers)
Current Version1.0.0, 2009-11-11,
Date of Collection26.06.2008 - 01.07.2008
Principal Investigator/ Authoring Entity, Institution
  • Papacostas, Antonis - Europäische Kommission, Brüssel DG Communication, Public Opinion Analysis Sector


AbstractService provider change. Topics: use of the following products and services: current bank account, savings or investments, mortgage credit, long-term credit, car insurance, home insurance, mobile telephone services, fixed telephone services, electricity supply services, fixed line gas supply services, LPG; difficulty to compare offers from different providers with regard to the aforementioned products and services; switch of service provider in the last two years with regard to the aforementioned products and services; assessment of the new provider in terms of price; reasons for not switching to a new provider; most important reasons to change provider of the aforementioned products and services; development of prices for the aforementioned products and services in the last twelve months. Demography: sex; age; age at end of education; occupation; professional position; type of community; internet connection at home. Additionally coded was: respondent ID; interviewer ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; type of phone line; region; weighting factor.
Categories Categories
  • Patterns of Consumption
Topics Topics
  • 8 Trade, industry and markets
  • 17.3 Consumption/consumer behaviour


Geographic Coverage
  • Belgium (BE)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • United Kingdom (GB)
  • Cyprus (CY)
  • Latvia (LV)
  • Lithuania (LT)
  • Hungary (HU)
  • Luxembourg (LU)
  • Malta (MT)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Slovenia (SI)
  • Slovakia (SK)
  • Sweden (SE)
  • Finland (FI)
  • Bulgaria (BG)
  • Romania (RO)
  • Portugal (PT)
  • Ireland (IE)
  • Italy (IT)
UniversePopulation aged 21 years and over
Sampling Procedure Sampling Procedure
  • Probability
Mode of Collection Mode of Collection
  • Face-to-face interview
  • Telephone interview: Computer-assisted (CATI)
Telephone interviews were conducted in each country with the exception of Bulgaria, the Czech Republic, Estonia, Latvia, Lithuania, Hungary Poland, Romania and Slovakia where both telephone and face-to-face (F2F) interviews were conducted (70% WebCATI and 30% F2F interviews).
Data CollectorGALLUP EUROPE, Brussels, Belgium FOCUS AGENCY, Prague, Czech Republic HERMELIN, Copenhagen, Denmark; IFAK, Taunusstein, Germany; SAAR POLL, Tallinn, Estonia; METRON ANALYSIS, Athens, Greece; GALLUP SPAIN, Spain; EFFICIENCE3, Reims, France; DEMOSCOPEA, Rome, Italy; GALLUP UK, London, United Kingdom; CYMAR, Nikosia, Cyprus; LATVIAN FACTS, Riga, Latvia; BALTIC SURVEY, Vilnius, Lithuania; GALLUP HUNGARY, Budapest, Hungary; GALLUP EUROPE, Luxembourg, Luxembourg; MISCO, Valletta, Malta; TELDER, Al Leusten, Netherlands; SPECTRA, Linz, Austria; GALLUP POLAND, Warsaw, Poland; CONSULMARK, Lisbon, Portugal; VALICON, Ljubljana, Slovenia; FOCUS AGENCY, Bratislava, Slovakia HERMELIN, Norrköping, Sweden; HERMELIN, Pori, Finland; VITOSHA, Sofia, Bulgaria; GALLUP ROMANIA, Bukarest, Romania; The Gallup Organsisation Hungary, Budapest (Fieldwork co-ordination)
Date of Collection
  • 26.06.2008 - 01.07.2008

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2009-11-11
Errata in current version
Version changes

Further Remarks

Number of Units: 25607
Number of Variables: 195
Analysis System(s): SPSS


  • European Commission, The Gallup Organization: Consumers´ views on switching service providers. Analytical Report. Brussels: European Commission, January 2009.
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - European Single Market and consumer issues