GESIS - DBK - ZA5218

ZA5218: Flash Eurobarometer 282 (Attitudes Towards Cross-border Sales and Consumer Protection)

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  • ZA5218_v1-0-0.dta (Dataset Stata) 7 MBytes
  • ZA5218_v1-0-0.por (Dataset SPSS Portable) 11 MBytes
  • ZA5218_v1-0-0.sav (Dataset SPSS) 7 MBytes


  • ZA5218_bq.pdf (Questionnaire) 539 KBytes
  • ZA5218_q_at.pdf (Questionnaire) 79 KBytes
  • ZA5218_q_be-fr.pdf (Questionnaire) 79 KBytes
  • ZA5218_q_be-nl.pdf (Questionnaire) 114 KBytes
  • ZA5218_q_bg.pdf (Questionnaire) 249 KBytes
  • ZA5218_q_cy.pdf (Questionnaire) 237 KBytes
  • ZA5218_q_cz.pdf (Questionnaire) 231 KBytes
  • ZA5218_q_de.pdf (Questionnaire) 79 KBytes
  • ZA5218_q_dk.pdf (Questionnaire) 76 KBytes
  • ZA5218_q_ee-ee.pdf (Questionnaire) 111 KBytes
  • ZA5218_q_ee-ru.pdf (Questionnaire) 253 KBytes
  • ZA5218_q_es.pdf (Questionnaire) 113 KBytes
  • ZA5218_q_fi.pdf (Questionnaire) 112 KBytes
  • ZA5218_q_fr.pdf (Questionnaire) 79 KBytes
  • ZA5218_q_gb.pdf (Questionnaire) 112 KBytes
  • ZA5218_q_gr.pdf (Questionnaire) 238 KBytes
  • ZA5218_q_hu.pdf (Questionnaire) 215 KBytes
  • ZA5218_q_ie.pdf (Questionnaire) 112 KBytes
  • ZA5218_q_it.pdf (Questionnaire) 139 KBytes
  • ZA5218_q_lt.pdf (Questionnaire) 226 KBytes
  • ZA5218_q_lu-de.pdf (Questionnaire) 79 KBytes
  • ZA5218_q_lu-fr.pdf (Questionnaire) 79 KBytes
  • ZA5218_q_lu-lu.pdf (Questionnaire) 114 KBytes
  • ZA5218_q_lv-lv.pdf (Questionnaire) 234 KBytes
  • ZA5218_q_lv-ru.pdf (Questionnaire) 254 KBytes
  • ZA5218_q_mt-en.pdf (Questionnaire) 112 KBytes
  • ZA5218_q_mt-mt.pdf (Questionnaire) 201 KBytes
  • ZA5218_q_nl.pdf (Questionnaire) 114 KBytes
  • ZA5218_q_pl.pdf (Questionnaire) 237 KBytes
  • ZA5218_q_pt.pdf (Questionnaire) 143 KBytes
  • ZA5218_q_ro.pdf (Questionnaire) 239 KBytes
  • ZA5218_q_se.pdf (Questionnaire) 112 KBytes
  • ZA5218_q_si.pdf (Questionnaire) 210 KBytes
  • ZA5218_q_sk.pdf (Questionnaire) 223 KBytes

Other Documents

  • ZA5218_readme.pdf (Other Document) 24 KBytes
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Bibliographic Citation

Citation Citation European Commission (2010): Flash Eurobarometer 282 (Attitudes Towards Cross-border Sales and Consumer Protection). The GALLUP Organisation, Brussels. GESIS Data Archive, Cologne. ZA5218 Data file Version 1.0.0,
Study No.ZA5218
TitleFlash Eurobarometer 282 (Attitudes Towards Cross-border Sales and Consumer Protection)
Current Version1.0.0, 2010-6-29,
Date of Collection13.07.2009 - 23.07.2009
Principal Investigator/ Authoring Entity, Institution
  • Papacostas, Antonis - European Commission, Brussels DG Communication Public Opinion Analysis Sector


AbstractConsumer behaviour and consumer protection in selected areas. Topics: difficulty to compare offers with regard to a current bank account; switch of current bank account in the last two years; difficulty to compare offers from different electricity providers; switch of electricity provider in the last two years; development of electricity prices in the last twelve months; purchase of goods or services in the past twelve months via the internet from a seller located: in the own country, in another EU country, outside the EU; purchase of goods or services in the past twelve months by phone from a seller located: in the own country, in another EU country, outside the EU; purchase of goods or services in the past twelve months by post from a seller located: in the own country, in another EU country, outside the EU; total value of goods or services purchased at a distance in the last twelve months from sellers located in another EU country; purchase of products in another EU country while on holiday or on business or shopping trip; experienced problems when buying in the own country and reaction to the problem; satisfaction with the handling of the complaint; reasons for not complaining; further steps in case of dissatisfaction; reaction of the seller: replacement of product, repair of product, reimbursement of product, price reduction; main reasons for complaining; approval of the following statements: easy to resolve disputes with sellers through arbitration, mediation, or conciliation, easy to resolve disputes through the courts, trust in independent consumer organizations and in public authorities, feeling of being protected by existing measures of consumer protection, sellers and providers in the own country respect consumer rights, willingness to defend the own rights in court if joining with other consumers who are complaining about the same thing, change in consumption behaviour as a result of media stories; experiences with advertisements in the past twelve months: noticed unsolicited commercial advertisements, noticed misleading or deceptive advertisements, responded to an advertisement which has been found to be misleading or deceptive, noticed fraudulent advertisements, responded to an advertisement which has been found to be fraudulent; experiences with selected unfair commercial practices in the past twelve months: so called ´free´ products, misleading health claims, misleading green claims, misleading prize draws or lotteries, misleading or aggressive telephone selling, misleading or aggressive doorstep selling, omission of information on expensive telephone numbers, unsolicited deliveries, pyramid schemes, misleading price; active search for safety information about non-food products in the last twelve months; used information sources; assessment of non-food product safety in the own country; awareness of recalls of non-food products from the market in the last twelve months; source of the information; personally affected by a non-food product recall; reaction to the problem; frequency of reading privacy notices on websites in the last twelve months; comprehensibility of privacy notices; reasons for not reading privacy notices; confidence in privacy protection with regard to visited websites in the last twelve months; use of these websites despite concern; attitude towards the following statements with regard to simplifying selected financial products: pensions, savings accounts, shares and bonds, other investment products, mortgages, personal loans, credit cards, current accounts, debit cards. Demography: sex; age; age at end of education; occupation; professional position; type of community; internet connection at home. Additionally coded was: respondent ID; interviewer ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; type of phone line; call history; region; weighting factor.
Categories Categories
  • Legal system, Legislation, Law
  • Patterns of Consumption
Topics Topics
  • 17.3 Consumption/consumer behaviour
  • 8 Trade, industry and markets


Geographic Coverage
  • Belgium (BE)
  • Denmark (DK)
  • Germany (DE)
  • Spain (ES)
  • Greece (GR)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Austria (AT)
  • Portugal (PT)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
  • Czech Republic (CZ)
  • Estonia (EE)
  • Cyprus (CY)
  • Lithuania (LT)
  • Latvia (LV)
  • Hungary (HU)
  • Malta (MT)
  • Poland (PL)
  • Slovenia (SI)
  • Slovakia (SK)
  • Bulgaria (BG)
  • Romania (RO)
UniversePopulation aged 15 years and above
Sampling Procedure Sampling Procedure
  • Probability
Mode of Collection Mode of Collection
  • Face-to-face interview
  • Telephone interview: Computer-assisted (CATI)
Telephone interviews were conducted in each country, with the exception of Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Hungary, Poland, Romania, and Slovakia where both telephone and face-to-face interviews were conducted (70% webCATI and 30% F2F interviews).
Data CollectorGALLUP EUROPE, Brüssel, Belgien; VITOSHA, Sofia, Bulgarien; FOCUS AGENCY, Prag, Tschechische Republik; HERMELIN, Copenhagen, Denmark; IFAK, Taunusstein, Deutschland; SAAR POLL, Tallinn, Estland; METRON ANALYSIS, Athen, Griechenland; GALLUP SPAIN, Spanien; EFFICIENCE3, Reims, Frankreich; GALLUP UK, London, Vereinigtes Königreich; CYMAR, Nikosia, Zypern; DEMOSKOPEA, Rom, Italien; LATVIAN FACTS, Lettland; BALTIC SURVEY, Litauen; GALLUP EUROPE, Luxemburg, Luxemburg; GALLUP HUNGARY, Budapest, Ungarn; MISCO, Valletta, Malta; MSR, Naarden, Niederlande; SPECTRA, Linz, Österreich; GALLUP POLAND, Warschau, Polen; CONSULMARK, Lissabon, Portugal; GALLUP ROMANIA, Rumänien; Cati d.o.o., Ljubljana, Slowenien; FOCUS AGENCY, Bratislawa, Slowakei; HERMELIN, Norrköping, Sweden; NORSTAT FINLAND OY, Pori, Finnland The Gallup Organisation, Ungarn (internationale Koordination)
Date of Collection
  • 13.07.2009 - 23.07.2009

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2010-6-29
Errata in current version
Version changes

Further Remarks

Number of Units: 25117
Number of Variables: 161
Analysis System(s): SPSS


  • European Commission; The Gallup Organization: Flash Eurobarometer 282: Attitudes towards crossborder sales and consumer protection. Analytical report. Brussels: European Commission March 2010
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - European Single Market and consumer issues