GESIS - DBK - ZA5471

ZA5471: Flash Eurobarometer 295 (Consumer Protection and Consumer Rights in Bulgaria, wave 3)

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  • ZA5471_v1-0-0.dta (Dataset Stata) 184 KBytes
  • ZA5471_v1-0-0.por (Dataset SPSS Portable) 294 KBytes
  • ZA5471_v1-0-0.sav (Dataset SPSS) 203 KBytes


  • ZA5471_bq.pdf (Questionnaire) 317 KBytes
  • ZA5471_q_bg.pdf (Questionnaire) 208 KBytes

Other Documents

  • ZA5471_readme.pdf (Other Document) 26 KBytes
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Bibliographic Citation

Citation Citation European Commission (2011): Flash Eurobarometer 295 (Consumer Protection and Consumer Rights in Bulgaria, wave 3). The GALLUP Organisation, Brussels. GESIS Data Archive, Cologne. ZA5471 Data file Version 1.0.0,
Study No.ZA5471
TitleFlash Eurobarometer 295 (Consumer Protection and Consumer Rights in Bulgaria, wave 3)
Current Version1.0.0, 2011-7-7,
Date of Collection14.12.2010 - 18.12.2010
Principal Investigator/ Authoring Entity, Institution
  • Papacostas, Antonis - European Commission, Brussels DG Communication Public Opinion Analysis Sector


AbstractConsumer rights in Bulgaria. Topics: recent awareness of messages about consumer rights; topics of these messages; recent awareness of advertisements or articles saying people to stand up for consumer rights; recent awareness of information about consumer rights regarding returning mobile phones, holiday packages, or consumer credits; recent perception of information about consumers knowing their rights; source of the information; assessment of the usefulness of the information; assessment of the information as: easy to understand, easy to remember, convincing; first point of information in case of problems with products, services, or sellers; way of looking for information; knowledge of selected institutions and organisations dealing with the protection of consumer rights and use of the provided services; most trustworthy sources of information on consumer rights; assessment of the services received from Aktivni Potrebiteli as: helpful, useful, effective; recommendation of Aktivni Potrebiteli to friends; assessment of the services received from the European Consumer Centre as: helpful, useful, effective; recommendation of the European Consumer Centre to friends; interest in an independent consumer magazine or website; willingness to pay for an independent magazine or website; willingness to support an independent consumer association by paying an annual membership fee, by giving this organisation a percentage of the own taxes instead of paying them to the government, or by giving a donation deductible from income taxes; comparison of Bulgarian consumer rights and protection with other EU countries; sellers in Bulgaria respect consumer rights the same as in other EU countries; efficiency of the Bulgarian justice in punishing misleading or cheating businesses. Demography: sex; age; age at end of education; occupation; professional position; type of community. Additionally coded was: interview ID; country; date of interview; time of the beginning of the interview; duration of the interview; type of phone line; call history; region; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Patterns of Consumption
Topics Topics
  • 6 Law, crime and legal systems
  • 17.3 Consumption/consumer behaviour


Geographic Coverage
  • Bulgaria (BG)
UniversePopulation aged between 21 and 45 years
Sampling Procedure Sampling Procedure
  • Probability
Mode of Collection Mode of Collection
  • Telephone interview
Data CollectorVITOSHA, Sofia, Bulgaria
Date of Collection
  • 14.12.2010 - 18.12.2010

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2011-7-7 Archive release
Errata in current version
Version changes

Further Remarks

Number of Units: 1002
Number of Variables: 101
Analysis System(s): SPSS


  • European Commission; The Gallup Organization: Consumer protection and consumer rights in Bulgaria Wave 3 Brussels: European Commission May 2011
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - European Single Market and consumer issues