GESIS - DBK - ZA5560

ZA5560: Flash Eurobarometer 326 (Survey on Passengers’ Satisfaction with Rail Services)

Downloads and Data Access

On this page you find the complete metadata and an overview of all available data sets and documents for the requested study. The download of all files is possible from our central search page under the following link:
ZA5560 Downloads and Data Access

List of Files

List of Files


  • ZA5560_v1-0-0.dta (Dataset Stata) 2 MBytes
  • ZA5560_v1-0-0.por (Dataset SPSS Portable) 2 MBytes
  • ZA5560_v1-0-0.sav (Dataset SPSS) 2 MBytes


  • ZA5560_bq.pdf (Questionnaire) 754 KBytes
  • ZA5560_q_at.pdf (Questionnaire) 103 KBytes
  • ZA5560_q_be-fr.pdf (Questionnaire) 103 KBytes
  • ZA5560_q_be-nl.pdf (Questionnaire) 101 KBytes
  • ZA5560_q_bg.pdf (Questionnaire) 211 KBytes
  • ZA5560_q_cz.pdf (Questionnaire) 203 KBytes
  • ZA5560_q_de.pdf (Questionnaire) 103 KBytes
  • ZA5560_q_dk.pdf (Questionnaire) 101 KBytes
  • ZA5560_q_ee-ee.pdf (Questionnaire) 101 KBytes
  • ZA5560_q_ee-ru.pdf (Questionnaire) 212 KBytes
  • ZA5560_q_es.pdf (Questionnaire) 101 KBytes
  • ZA5560_q_fi.pdf (Questionnaire) 99 KBytes
  • ZA5560_q_fr.pdf (Questionnaire) 103 KBytes
  • ZA5560_q_gb.pdf (Questionnaire) 101 KBytes
  • ZA5560_q_gr.pdf (Questionnaire) 202 KBytes
  • ZA5560_q_hu.pdf (Questionnaire) 192 KBytes
  • ZA5560_q_ie.pdf (Questionnaire) 101 KBytes
  • ZA5560_q_it.pdf (Questionnaire) 102 KBytes
  • ZA5560_q_lt.pdf (Questionnaire) 200 KBytes
  • ZA5560_q_lu-de.pdf (Questionnaire) 103 KBytes
  • ZA5560_q_lu-fr.pdf (Questionnaire) 103 KBytes
  • ZA5560_q_lu-lu.pdf (Questionnaire) 103 KBytes
  • ZA5560_q_lv-lv.pdf (Questionnaire) 204 KBytes
  • ZA5560_q_lv-ru.pdf (Questionnaire) 213 KBytes
  • ZA5560_q_nl.pdf (Questionnaire) 101 KBytes
  • ZA5560_q_pl.pdf (Questionnaire) 205 KBytes
  • ZA5560_q_pt.pdf (Questionnaire) 104 KBytes
  • ZA5560_q_ro.pdf (Questionnaire) 219 KBytes
  • ZA5560_q_se.pdf (Questionnaire) 101 KBytes
  • ZA5560_q_si.pdf (Questionnaire) 188 KBytes
  • ZA5560_q_sk.pdf (Questionnaire) 198 KBytes

Other Documents

  • ZA5560_readme.pdf (Other Document) 25 KBytes
Availability Availability 0 - Data and documents are released for everybody.
Download of Data and Documents Download of Data and Documents All downloads from this catalogue are free of charge. Data-sets available under access categories B and C must be ordered via the shopping cart with a few exceptions. Charges apply! Please respect our Terms of use.

Bibliographic Citation

Citation Citation European Commission (2012): Flash Eurobarometer 326 (Survey on Passengers’ Satisfaction with Rail Services). The GALLUP Organisation, Brussels. GESIS Data Archive, Cologne. ZA5560 Data file Version 1.0.0,
Study No.ZA5560
TitleFlash Eurobarometer 326 (Survey on Passengers’ Satisfaction with Rail Services)
Current Version1.0.0, 2012-2-21,
Date of Collection21.03.2011 - 29.03.2011
Principal Investigator/ Authoring Entity, Institution
  • European Commission DG Communication, Public Opinion Analysis Sector


AbstractSatisfaction with rail services. Topics: frequency of travelling by train in the own country in the last twelve months; most frequent purpose for travelling by train in the own country; satisfaction with the following features of railway stations in the own country: connections with other modes of transport, car parking facilities, quality of facilities and services, provision of information about train timetables, ease of buying tickets, easy and accessible complaint-handling mechanisms, cleanliness and good maintenance of stations, personal security; satisfaction with the following features of railway travel in the own country: frequency of trains, length of journey, punctuality and reliability, personal security, cleanliness and good maintenance of carriages, provision of information during the journey, sufficient capacity for passengers, comfort of the seating area, connections with other train services, availability of staff on the train, assistance and information for disabled or elderly people. Demography: sex; age; age at end of education; occupation; professional position; type of community. Additionally coded was: respondent ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; type of phone line; call history; region; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Patterns of Consumption
  • Branches of Economy, Services and Transport
Topics Topics
  • 15 Transport, travel and mobility


Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Latvia (LV)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Hungary (HU)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
UniversePassengers of railways aged 15 years and above in 25 European Union member states
Mode of Collection Mode of Collection
  • Telephone interview
Data CollectorGALLUP EUROPE, Brussels, Belgium; FOCUS AGENCY, Prague, Czech Republic; NORSTAT DENMARK, Copenhagen, Denmark; IFAK, Taunusstein, Germany; SAAR POLL, Tallinn, Estonia; METRON ANALYSIS, Athens, Greece; GALLUP SPAIN, Madrid, Spain; EFFICIENCE3, Reims, France; GALLUP UK, Dublin, Ireland; DEMOSKOPEA, Rome, Italy; LATVIAN FACTS, Riga, Latvia; BALTIC SURVEY, Vilnius, Lithuania; GALLUP EUROPE, Luxembourg, Luxembourg; GALLUP HUNGARY, Budapest, Hungary; MSR, Naarden, Netherlands; SPECTRA, Linz, Austria; GALLUP POLAND, Warsaw, Poland; CONSULMARK, Lisbon, Portugal; CATI d.o.o, Ljubljana, Slovenia; FOCUS AGENCY, Bratislava, Slovakia; NORSTAT FINLAND OY, Pori, Finland; NORSTAT SWEDEN, Linköping, Sweden; GALLUP UK, London, United Kingdom; VITOSHA, Sofia, Bulgaria; GALLUP ROMANIA, Bucharest, Romania; The GALLUP Organisation, Brussels / The GALLUP Organisation, Hungary (international co-ordination)
Date of Collection
  • 21.03.2011 - 29.03.2011

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2012-2-21 Archive release
Errata in current version
Version changes

Further Remarks

Number of Units: 9708
Number of Variables: 65
Analysis System(s): SPSS, Stata


  • European Commission; The Gallup Organization: Survey on passengers´ satisfaction with rail services Brussels: European Commission June 2011
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - Satisfaction with Rail Services