GESIS - DBK - ZA5614

ZA5614: Flash Eurobarometer 331 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 2)

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List of Files


  • ZA5614_v1-0-0.dta (Dataset Stata) 4 MBytes
  • ZA5614_v1-0-0.por (Dataset SPSS Portable) 5 MBytes
  • ZA5614_v1-0-0.sav (Dataset SPSS) 4 MBytes


  • ZA5614_bq.pdf (Questionnaire) 188 KBytes
  • ZA5614_q_at.pdf (Questionnaire) 35 KBytes
  • ZA5614_q_be-fr.pdf (Questionnaire) 35 KBytes
  • ZA5614_q_be-nl.pdf (Questionnaire) 35 KBytes
  • ZA5614_q_bg.pdf (Questionnaire) 95 KBytes
  • ZA5614_q_cy.pdf (Questionnaire) 95 KBytes
  • ZA5614_q_cz.pdf (Questionnaire) 85 KBytes
  • ZA5614_q_de.pdf (Questionnaire) 35 KBytes
  • ZA5614_q_dk.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_ee-ee.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_ee-ru.pdf (Questionnaire) 99 KBytes
  • ZA5614_q_es.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_fi-fi.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_fi-se.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_fr.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_gb.pdf (Questionnaire) 33 KBytes
  • ZA5614_q_gr.pdf (Questionnaire) 96 KBytes
  • ZA5614_q_hu.pdf (Questionnaire) 79 KBytes
  • ZA5614_q_ie-en.pdf (Questionnaire) 33 KBytes
  • ZA5614_q_ie-ga.pdf (Questionnaire) 35 KBytes
  • ZA5614_q_is.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_it.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_lt.pdf (Questionnaire) 81 KBytes
  • ZA5614_q_lu-de.pdf (Questionnaire) 35 KBytes
  • ZA5614_q_lu-fr.pdf (Questionnaire) 35 KBytes
  • ZA5614_q_lu-lu.pdf (Questionnaire) 35 KBytes
  • ZA5614_q_lv-lv.pdf (Questionnaire) 87 KBytes
  • ZA5614_q_lv-ru.pdf (Questionnaire) 100 KBytes
  • ZA5614_q_mt-en.pdf (Questionnaire) 33 KBytes
  • ZA5614_q_mt-mt.pdf (Questionnaire) 83 KBytes
  • ZA5614_q_nl.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_no.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_pl.pdf (Questionnaire) 86 KBytes
  • ZA5614_q_pt.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_ro.pdf (Questionnaire) 84 KBytes
  • ZA5614_q_se.pdf (Questionnaire) 34 KBytes
  • ZA5614_q_si.pdf (Questionnaire) 76 KBytes
  • ZA5614_q_sk.pdf (Questionnaire) 82 KBytes

Other Documents

  • ZA5614_readme.pdf (Other Document) 26 KBytes
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Bibliographic Citation

Citation Citation European Commission (2012): Flash Eurobarometer 331 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 2). TNS Political & Social [producer]. GESIS Data Archive, Cologne. ZA5614 Data file Version 1.0.0,
Study No.ZA5614
TitleFlash Eurobarometer 331 (Retailers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 2)
Current Version1.0.0, 2012-9-25,
Date of Collection21.09.2011 - 28.10.2011
Principal Investigator/ Authoring Entity, Institution
  • European Commission, Brussels DG Communication Public Opinion Analysis Sector


AbstractAttitudes of retailers towards cross-border trade. Knowledge regarding consumer legislation. Topics: estimation of the percentage of the company’s total turnover of the last year: from e-commerce and internet sales in general and in the own country, from sales by phone or by post, from sales by internet, by phone or by post to consumers in other EU countries; importance of selected obstacles to the development of cross-border sales to other EU countries: additional costs of compliance with different national tax regulations and consumer protection rules and contract law, higher costs of cross-border delivery compared to domestic delivery, higher costs in resolving complaints and disputes cross-border, higher costs of the risk of fraud and non-payments, extra costs arising from language differences or after-sales services, restrictions imposed by manufacturers and suppliers; knowledge where to find relevant information about consumer legislation in the own country and in other EU countries; knowledge of the length of the cooling off period in the own country; knowledge of the customer’s right to have a defective product repaired; knowledge test concerning the prohibition of selected commercial practices by law in the own country: include an invoice or a similar document in marketing material, advertise products at very low price without having a reasonable quantity of products for sale, make exaggerated statements in advertisements, describe products as ‘free’ that are only available calling premium rate phone numbers; perception of fraudulent, misleading or deceptive advertisements, statements or offers made by competitors in the last twelve months; perception of exaggerated or misleading statements by competitors about beneficial environmental effects of their products; approval of the following statements: own company complies with consumer legislation, competitors comply with consumer legislation; occurrence of the following in the last two years in the company: reception of consumer complaints about the safety of products, safety checks of products by the authorities, authorities asking to withdraw or recall a product, authorities asking to issue a public warning about the safety of a product, own tests to ensure product safety, other enforcement actions related to product safety; occurrence of consumer authorities charging the company with non-compliance with legislation in the last twelve months; attitude towards the following statements regarding the monitoring of compliance with consumer and product safety legislation in the own country in the company’s sector: public authorities actively monitor and ensure compliance with consumer legislation, with product safety legislation, and with food safety legislation, consumer NGOs actively monitor compliance with consumer legislation, self-regulatory bodies actively monitor respect of codes of conduct or codes of practice, media regularly report on businesses which do not respect consumer legislation, change of commercial practices as result of media stories; use of Alternative Dispute Resolution (ADR) bodies for settling disputes with consumers in the past two years; assessment of the share of non-food as well as of food products currently on the market in the own country which comply with safety standards. Demography: information about the company: company size, direct selling to final consumers, number of employees; number of EU countries cross-border sales to final consumers are made to; turnover of the company in the last year; retail sales channels; kind of products or services sold to final consumers; selling in other languages. Additionally coded was: country; NACE-Code; preferred language of the interview; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Patterns of Consumption
  • Branches of Economy, Services and Transport
Topics Topics
  • 8 Trade, industry and markets
  • 8.2 Business/industrial management and organisation


Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Denmark (DK)
  • France (FR)
  • Finland (FI)
  • Germany (DE)
  • Greece (GR)
  • United Kingdom (GB)
  • Ireland (IE)
  • Italy (IT)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Portugal (PT)
  • Spain (ES)
  • Sweden (SE)
  • Cyprus (CY)
  • Czech Republic (CZ)
  • Estonia (EE)
  • Hungary (HU)
  • Latvia (LV)
  • Lithuania (LT)
  • Malta (MT)
  • Poland (PL)
  • Slovakia (SK)
  • Slovenia (SI)
  • Romania (RO)
  • Norway (NO)
  • Austria (AT)
  • Iceland (IS)
UniverseBusinesses selling to final consumers in the retail and service sectors employing 10 or more persons in the European Union (NACE : G, H, I, J, K, excluding G 51 Wholesale trade and commission trade, except of motor vehicles and motorcycles; J 67 Activities auxiliary to financial intermediation; K73 Research and development; K74 Other business activities). It was also conducted in Norway and Iceland where the same target group was interviewed.
Sampling Procedure Sampling Procedure
  • Probability: Stratified: Disproportional
Mode of Collection Mode of Collection
  • Telephone interview: Computer-assisted (CATI)
Data CollectorTNS Dimarso, Brussels, Belgium; TNS BBSS, Sofia, Bulgaria; TNS Aisa, Prague, Czech Republic; TNS GALLUP A/S, Copenhagen, Denmark; TNS Infratest, Munich, Germany; Emor, Tallinn, Estonia; TNS ICAP, Athens, Greece; TNS Demoscopia, Madrid, Spain; TNS Sofres, Montrouge, France; IMS Millward Brown, Dublin, Ireland; TNS Infratest, Milan, Italy; CYMAR, Nicosia, Cyprus; TNS Latvia, Riga, Latvia; TNS GALLUP Lithuania, Vilnius, Lithuania; TNS Dimarso, Luxembourg, Luxembourg; TNS Hoffmann, Budapest, Hungary; MISCO, Valletta, Malta; TNS NIPO, Amsterdam, Netherlands; TNS Austria, Vienna, Austria; TNS OBOP, Warsaw, Poland; TNS EUROTESTE, Lisbon, Portugal; TNS CSOP, Bucharest, Romania; RM PLUS, Maribor, Slovenia; TNS AISA Slovakia, Bratislava, Slovakia; TNS GALLUP Oy, Espoo, Finland; TNS SIFO, Gothenburg, Sweden; TNS UK, London, United Kingdom; Capacent, Reykjavik, Iceland; TNS Gallup AS, Oslo, Norway; TNS Political & Social, Brussels (international co-ordination).
Date of Collection
  • 21.09.2011 - 28.10.2011 (total)
  • 21.09.2011 - 26.09.2011 (Belgium)
  • 21.09.2011 - 26.09.2011 (Bulgaria)
  • 21.09.2011 - 26.09.2011 (Czech Repubic)
  • 21.09.2011 - 26.09.2011 (Denmark)
  • 21.09.2011 - 26.09.2011 (Germany)
  • 21.09.2011 - 26.09.2011 (Estonia)
  • 21.09.2011 - 26.09.2011 (Greece)
  • 21.09.2011 - 26.09.2011 (Spain)
  • 21.09.2011 - 26.09.2011 (France)
  • 21.09.2011 - 26.09.2011 (Ireland)
  • 21.09.2011 - 26.09.2011 (Italy)
  • 21.09.2011 - 11.10.2011 (Republic of Cyprus)
  • 21.09.2011 - 26.09.2011 (Latvia)
  • 21.09.2011 - 26.09.2011 (Lithuania)
  • 21.09.2011 - 27.10.2011 (Luxembourg)
  • 21.09.2011 - 26.09.2011 (Hungary)
  • 21.09.2011 - 28.10.2011 (Malta)
  • 21.09.2011 - 26.09.2011 (Netherlands)
  • 21.09.2011 - 26.09.2011 (Austria)
  • 21.09.2011 - 26.09.2011 (Poland)
  • 21.09.2011 - 26.09.2011 (Portugal)
  • 21.09.2011 - 26.09.2011 (Romania)
  • 21.09.2011 - 26.09.2011 (Slovenia)
  • 21.09.2011 - 26.09.2011 (Slovakia)
  • 21.09.2011 - 26.09.2011 (Finland)
  • 21.09.2011 - 26.09.2011 (Sweden)
  • 21.09.2011 - 26.09.2011 (United Kingdom)
  • 21.09.2011 - 11.10.2011 (Iceland)
  • 21.09.2011 - 26.09.2011 (Norway)

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2012-9-25 Archive release
Errata in current version
Version changes

Further Remarks

Number of Units: 10835
Number of Variables: 204
Analysis System(s): SPSS, Stata


  • European Commission; The Gallup Organization: Business attitudes towards cross-border sales and consumer protection. Brussels: European Commission July 2008
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - Manager samples and enterprise issues