GESIS - DBK - ZA5615

ZA5615: Flash Eurobarometer 332 (Consumers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 2)

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List of Files


  • ZA5615_v2-0-0.dta (Dataset Stata) 12 MBytes
  • ZA5615_v2-0-0.por (Dataset SPSS Portable) 18 MBytes
  • ZA5615_v2-0-0.sav (Dataset SPSS) 11 MBytes


  • ZA5615_bq.pdf (Questionnaire) 1 MByte
  • ZA5615_q_at.pdf (Questionnaire) 34 KBytes
  • ZA5615_q_be-fr.pdf (Questionnaire) 34 KBytes
  • ZA5615_q_be-nl.pdf (Questionnaire) 34 KBytes
  • ZA5615_q_bg.pdf (Questionnaire) 93 KBytes
  • ZA5615_q_cy.pdf (Questionnaire) 94 KBytes
  • ZA5615_q_cz.pdf (Questionnaire) 81 KBytes
  • ZA5615_q_de.pdf (Questionnaire) 34 KBytes
  • ZA5615_q_dk.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_ee-ee.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_ee-ru.pdf (Questionnaire) 94 KBytes
  • ZA5615_q_es.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_fi-fi.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_fi-se.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_fr.pdf (Questionnaire) 34 KBytes
  • ZA5615_q_gb.pdf (Questionnaire) 32 KBytes
  • ZA5615_q_gr.pdf (Questionnaire) 95 KBytes
  • ZA5615_q_hu.pdf (Questionnaire) 78 KBytes
  • ZA5615_q_ie-en.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_ie-ga.pdf (Questionnaire) 34 KBytes
  • ZA5615_q_is.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_it.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_lt.pdf (Questionnaire) 80 KBytes
  • ZA5615_q_lu-de.pdf (Questionnaire) 34 KBytes
  • ZA5615_q_lu-fr.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_lu-lu.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_lv-lv.pdf (Questionnaire) 86 KBytes
  • ZA5615_q_lv-ru.pdf (Questionnaire) 98 KBytes
  • ZA5615_q_mt-en.pdf (Questionnaire) 32 KBytes
  • ZA5615_q_mt-mt.pdf (Questionnaire) 81 KBytes
  • ZA5615_q_nl.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_no.pdf (Questionnaire) 32 KBytes
  • ZA5615_q_pl.pdf (Questionnaire) 90 KBytes
  • ZA5615_q_pt.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_ro.pdf (Questionnaire) 81 KBytes
  • ZA5615_q_se.pdf (Questionnaire) 33 KBytes
  • ZA5615_q_si.pdf (Questionnaire) 74 KBytes
  • ZA5615_q_sk.pdf (Questionnaire) 81 KBytes

Other Documents

  • ZA5615_readme.pdf (Other Document) 20 KBytes
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Bibliographic Citation

Citation Citation European Commission (2012): Flash Eurobarometer 332 (Consumers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 2). TNS Opinion & Social [producer]. GESIS Data Archive, Cologne. ZA5615 Data file Version 2.0.0,
Study No.ZA5615
TitleFlash Eurobarometer 332 (Consumers´ Attitudes Towards Cross-border Trade and Consumer Protection, wave 2)
Current Version2.0.0, 2012-12-18,
Date of Collection19.09.2011 - 21.09.2011
Principal Investigator/ Authoring Entity, Institution
  • European Commission, Brussels DG Communication Public Opinion Analysis Sector


AbstractAttitudes towards cross-border shopping and consumer protection. Product safety. Topics: 1. Attitudes towards cross-border shopping and consumer protection: purchase of goods or services in the past twelve months via the internet, or by phone, or by post from sellers or providers located in the own country, in another EU country, or outside the EU; total value of goods or services purchased at a distance in the last twelve months from sellers located: in the own country, in another EU country, outside the EU; problems when purchasing at a distance: delay in delivery or no delivery at all when buying from a seller located in the own country or in another EU country, refusal of a seller in another EU country to deliver to the respondent’s country; purchase of products in another EU country while on holiday or on business or shopping trip; attitudes towards cross-border shopping within the EU: prepared to purchase goods or services using another European language, knowledge where to find information on cross-border shopping, intention to increase the expenses on purchases made by cross-border shopping compared to last year, not interested in making cross-border transactions in the next twelve months; more confidence in purchases via the internet or by phone and by post from sellers located in another EU country, in the own country, or equally in both; experiences with advertisements in the past twelve months: noticed unsolicited commercial advertisements, noticed misleading or deceptive advertisements, responded to an advertisement which has been found to be misleading or deceptive, noticed fraudulent advertisements, responded to an advertisement which has been found to be fraudulent, noticed exaggerated or misleading statements about beneficial environmental effects of products; knowledge of the right to return a good ordered by post, by phone, or on the internet four days after delivery without giving any reason and get money back; knowledge of the right to have a defective durable good repaired or replaced for free bought 18 months ago; obligation to pay invoice for not ordered deliveries: no obligation to pay and no obligation to return good, no obligation to pay provided that the good is returned, obligation to pay; experienced problems when buying in the own country and reaction to the problem; satisfaction with the handling of the complaint; reasons for not complaining; further steps in case of dissatisfaction; approval of the following statements: easy to resolve disputes with sellers through arbitration, mediation, or conciliation, easy to resolve disputes through the courts, trust in independent consumer organizations and in public authorities, feeling of being protected by existing measures of consumer protection, sellers and providers in the own country respect consumer rights, change in consumption behaviour as a result of media stories, regularly following TV or radio programmes on consumer issues. 2. Product safety: assessment of the non-food and food products currently on the market in the own country as safe; personal affection by a product recall of: a non-food product, a food product, both; influence of environmental factors on product choice in the last week. Demography: age; sex; nationality; age at end of education; occupation; professional position; internet connection at home; region; type of community; own a mobile phone and fixed (landline) phone; household composition and household size. Additionally coded was: respondent ID; type of phone line; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Patterns of Consumption
Topics Topics
  • 8 Trade, industry and markets
  • 17.3 Consumption/consumer behaviour


Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Cyprus (CY)
  • Latvia (LV)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Hungary (HU)
  • Malta (MT)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
UniversePopulation of the respective nationalities of the European Union Member States, resident in each of the 27 Member States and aged 15 years and over. The survey was also conducted in Norway and Iceland. It covers the national population of citizens (in these countries) as well as the population of citizens of all the European Union Member States that are residents in these countries and have a sufficient command of the national languages to answer the questionnaire.
Sampling Procedure Sampling Procedure
  • Probability: Multistage
Mode of Collection Mode of Collection
  • Telephone interview: Computer-assisted (CATI)
Data CollectorTNS Dimarso, Brussels, Belgium; TNS BBSS, Sofia, Bulgaria; TNS Aisa s.r.o., Prague, Czech Republic; TNS Gallup A/S, Copenhagen, Denmark; TNS Infratest, München, Germany; TNS Emor, Tallinn, Estonia; TNS ICAP, Athens, Greece: TNS Demoscopia S.A, Madrid, Spain; TNS Sofres, Montrouge, France; IMS Millward Brown, Dublin, Ireland; TNS Infratest, Milan, Italy; CYMAR, Nicosia, Cyprus; TNS Latvia, Riga, Latvia; TNS LT, Vilnius, Lithuania; TNS Dimarso, Luxembourg, Luxembourg; TNS Hoffmann kft, Budapest, Hungary; MISCO International Ltd, Valletta, Malta; TNS NIPO, Amsterdam, Netherlands; TNS Austria, Vienna, Austria; TNS OBOP, Warsaw, Poland; TNS EUROTESTE, Lisbon, Portugal; TNS CSOP, Bucharest, Romania; RM PLUS, Maribor, Slovenia; TNS AISA Slovakia, Bratislava, Slovakia; TNS GALLUP Oy, Espoo, Finland; TNS SIFO, Gothenburg, Sweden; TNS UK, London, United Kingdom; Capacent ehf, Reykjavik, Iceland; TNS Gallup AS, Oslo, Norway; TNS Opinion, Brussels (international co-ordination).
Date of Collection
  • 19.09.2011 - 21.09.2011

Errata & Versions

VersionDate, Name, DOI
2.0.0 (current version)2012-12-18 Archive Release Update
1.0.02012-9-24 Archive Release
Errata in current version
Version changes
Changes between version 2.0.0 and it's previous version
DateSubjectDescriptionCorrection Description
2012-12-18D12 (REGION)REGION data are missing for DE and UK. Variable d12de is "empty". For the United Kingdom no d12 variable was provided. 2012-12-18Complete new data set provided by TNS.

Further Remarks

Number of Units: 27168
Number of Variables: 280
Analysis System(s): SPSS, Stata


  • European Commission; The Gallup Organization: Consumer´s Attitudes towards Crossborder Trade and Consumer Protection. Brussels: European Commission May 2012
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - European Single Market and consumer issues