GESIS - DBK - ZA5785

ZA5785: Flash Eurobarometer 350 (Safety of Services)

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List of Files

List of Files


  • ZA5785_v1-0-0.dta (Dataset Stata) 9 MBytes
  • ZA5785_v1-0-0.por (Dataset SPSS Portable) 14 MBytes
  • ZA5785_v1-0-0.sav (Dataset SPSS) 9 MBytes


  • ZA5785_bq.pdf (Questionnaire) 242 KBytes
  • ZA5785_q_at.pdf (Questionnaire) 32 KBytes
  • ZA5785_q_be-fr.pdf (Questionnaire) 73 KBytes
  • ZA5785_q_be-nl.pdf (Questionnaire) 31 KBytes
  • ZA5785_q_bg.pdf (Questionnaire) 89 KBytes
  • ZA5785_q_cy.pdf (Questionnaire) 86 KBytes
  • ZA5785_q_cz.pdf (Questionnaire) 79 KBytes
  • ZA5785_q_de.pdf (Questionnaire) 73 KBytes
  • ZA5785_q_dk.pdf (Questionnaire) 73 KBytes
  • ZA5785_q_ee-ee.pdf (Questionnaire) 69 KBytes
  • ZA5785_q_ee-ru.pdf (Questionnaire) 90 KBytes
  • ZA5785_q_es.pdf (Questionnaire) 72 KBytes
  • ZA5785_q_fi-fi.pdf (Questionnaire) 70 KBytes
  • ZA5785_q_fi-se.pdf (Questionnaire) 71 KBytes
  • ZA5785_q_fr.pdf (Questionnaire) 73 KBytes
  • ZA5785_q_gb.pdf (Questionnaire) 72 KBytes
  • ZA5785_q_gr.pdf (Questionnaire) 87 KBytes
  • ZA5785_q_hu.pdf (Questionnaire) 75 KBytes
  • ZA5785_q_ie-en.pdf (Questionnaire) 72 KBytes
  • ZA5785_q_ie-ga.pdf (Questionnaire) 31 KBytes
  • ZA5785_q_it.pdf (Questionnaire) 70 KBytes
  • ZA5785_q_lt.pdf (Questionnaire) 77 KBytes
  • ZA5785_q_lu-de.pdf (Questionnaire) 78 KBytes
  • ZA5785_q_lu-fr.pdf (Questionnaire) 76 KBytes
  • ZA5785_q_lu-lu.pdf (Questionnaire) 77 KBytes
  • ZA5785_q_lv-lv.pdf (Questionnaire) 83 KBytes
  • ZA5785_q_lv-ru.pdf (Questionnaire) 95 KBytes
  • ZA5785_q_mt-en.pdf (Questionnaire) 72 KBytes
  • ZA5785_q_mt-mt.pdf (Questionnaire) 77 KBytes
  • ZA5785_q_nl.pdf (Questionnaire) 72 KBytes
  • ZA5785_q_pl.pdf (Questionnaire) 87 KBytes
  • ZA5785_q_pt.pdf (Questionnaire) 71 KBytes
  • ZA5785_q_ro.pdf (Questionnaire) 80 KBytes
  • ZA5785_q_se.pdf (Questionnaire) 71 KBytes
  • ZA5785_q_si.pdf (Questionnaire) 72 KBytes
  • ZA5785_q_sk.pdf (Questionnaire) 79 KBytes

Other Documents

  • ZA5785_readme.pdf (Other Document) 20 KBytes
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Bibliographic Citation

Citation Citation European Commission (2013): Flash Eurobarometer 350 (Safety of Services). TNS Political & Social [producer]. GESIS Data Archive, Cologne. ZA5785 Data file Version 1.0.0,
Study No.ZA5785
TitleFlash Eurobarometer 350 (Safety of Services)
Current Version1.0.0, 2013-4-29,
Date of Collection07.05.2012 - 10.05.2012
Principal Investigator/ Authoring Entity, Institution
  • European Commission, Brussels DG Communication COMM A1 ´Research and Speechwriting´


AbstractSafety of services. Topics: paid-for services with highest frequency of accidents: accommodation, organized outdoor leisure activities, swimming pools, amusement parks and fairgrounds, beauty and wellness centres; use of the aforementioned services in the last two years in the own country; occurrence of one of the following incidents when using the aforementioned services: accident resulting in physical harm, feeling of unsafety and stop of use, no incident; safety assessment of the last paid-for accommodation in the own country: building (including rooms and equipment), equipment and signs in case of fire, hygienic conditions, heating system, pool and surroundings, recreational facilities; assessment of the last service used in the own country: premises and equipment in good condition, qualified staff with regard to safety precautions, safety information displayed; reasons for accident in accommodation: general safety problems, fire, hygienic problems, carbon monoxide leak, insufficient pool safety, insufficient safety of recreational facilities; consequences of the accident; causes of the accident: bad state of premises or equipment, insufficient competence of staff, insufficient instructions on use, insufficient warnings about risks, insufficient supervision, lack of emergency procedures, own fault; injured person younger than 15 years; official complaint about the accident; reasons for not complaining. Demography: age; sex; nationality; age at end of education; occupation; professional position; region; type of community; own a mobile phone and fixed (landline) phone; household composition and household size. Additionally coded was: respondent ID; language of the interview; type of phone line; country; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Patterns of Consumption
  • Medicine
Topics Topics
  • 7 Health
  • 7.9 Accidents and injuries
  • 17.3 Consumption/consumer behaviour
  • 11.2 International politics and organisation


Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Cyprus (CY)
  • Latvia (LV)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Hungary (HU)
  • Malta (MT)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
UniversePopulation of the respective nationalities of the European Union Member States, resident in each of the 27 Member States and aged 15 years and over. The survey covers the national population of citizens (in these countries) as well as the population of citizens of all the European Union Member States that are residents in these countries and have a sufficient command of the national languages to answer the questionnaire.
Sampling Procedure Sampling Procedure
  • Probability: Multistage
Mode of Collection Mode of Collection
  • Telephone interview: Computer-assisted (CATI)
Data CollectorTNS Dimarso, Brussels, Belgium; TNS BBSS, Sofia, Bulgaria; TNS Aisa, Prague, Czech Republic; TNS GALLUP, Copenhagen, Denmark; TNS Infratest, Munich, Germany; TNS Emor, Tallinn, Estonia; TNS ICAP, Athens, Greece; TNS Demoscopia, Madrid, Spain; TNS Sofres, Montrouge, France; IMS Millward Brown, Dublin, Ireland; TNS Infratest, Milan, Italy; CYMAR, Nicosia, Republic of Cyprus; TNS Latvia, Riga, Latvia; TNS Lithuania, Vilnius, Lithuania; TNS Dimarso, Brussels, Luxembourg; TNS Hoffmann, Budapest, Hungary; MISCO International, Mriehel, Malta; TNS NIPO, Amsterdam, Netherlands; TNS Austria, Vienna, Austria; TNS OBOP, Warsaw, Poland; TNS EUROTESTE, Lisbon, Portugal; TNS CSOP, Budapest, Romania; RM PLUS, Maribor, Slovenia; TNS AISA Slovakia, Bratislava, Slovakia; TNS GALLUP Oy, Espoo, Finland; TNS SIFO, Stockholm, Sweden; TNS UK, London, United Kingdom; TNS Political & Social (international coordination)
Date of Collection
  • 07.05.2012 - 10.05.2012

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2013-4-29 Archive Release
Errata in current version
Version changes

Further Remarks

Number of Units: 25524
Number of Variables: 220
Analysis System(s): SPSS, Stata


  • European Commission; TNS Political & Social: Safety of Services. Brussels: May 2012
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - European Single Market and consumer issues