GESIS - DBK - ZA5298
 

ZA5298: Flash Eurobarometer 244 (Consumer Protection and Consumer Rights in Estonia, Latvia and Lithuania; Special Target Survey, wave 1)

Downloads and Data Access


On this page you find the complete metadata and an overview of all available data sets and documents for the requested study. The download of all files is possible from our central search page under the following link:
ZA5298 Downloads and Data Access.

Downloads

Data access

Datasets

sortsort

  • ZA5298_v1-0-0.dta (Dataset Stata) 525 KBytes
  • ZA5298_v1-0-0.por (Dataset SPSS Portable) 1000 KBytes
  • ZA5298_v1-0-0.sav (Dataset SPSS) 932 KBytes

Questionnaires

sortsort

  • ZA5298_bq.pdf (Questionnaire) 725 KBytes
  • ZA5298_q_ee-ee.pdf (Questionnaire) 42 KBytes
  • ZA5298_q_ee-ru.pdf (Questionnaire) 185 KBytes
  • ZA5298_q_lt.pdf (Questionnaire) 130 KBytes
  • ZA5298_q_lv-lv.pdf (Questionnaire) 230 KBytes
  • ZA5298_q_lv-ru.pdf (Questionnaire) 236 KBytes

Other Documents

sortsort

  • ZA5298_readme.pdf (Other Document) 24 KBytes
Availability Availability 0 - Data and documents are released for everybody.
Download of Data and Documents Download of Data and Documents All downloads from this catalogue are free of charge. Data-sets available under access categories B and C must be ordered via the shopping cart with a few exceptions. Charges apply! Please respect our Terms of use.


Bibliographic Citation

Citation Citation European Commission (2011): Flash Eurobarometer 244 (Consumer Protection and Consumer Rights in Estonia, Latvia and Lithuania; Special Target Survey, wave 1). The GALLUP Organisation, Brussels. GESIS Data Archive, Cologne. ZA5298 Data file Version 1.0.0, https://doi.org/10.4232/1.10243
Study No.ZA5298
TitleFlash Eurobarometer 244 (Consumer Protection and Consumer Rights in Estonia, Latvia and Lithuania; Special Target Survey, wave 1)
Current Version1.0.0, 2011-2-10, https://doi.org/10.4232/1.10243
Date of Collection02.07.2008 - 19.09.2008
Principal Investigator/ Authoring Entity, Institution
  • Papacostas, Antonis - European Commission, Brussels DG Communication Public Opinion Analysis Sector

Content

AbstractConsumer rights in Estonia, Latvia, and Lithuania. Topics: purchase of the following goods or services over the past two years: electronic or household appliance, package holiday, airline ticket, purchase via the internet or teleshopping, mobile phone company services, consumer credit; problems over the past two years with: telephone or mobile phone companies, shops selling electronic or household devices, banks or other credit providers, travel agencies, airlines, buying on the internet or teleshopping; dealing with the problem; personally experienced misleading advertising or unfair commercial practice over the past two years; self-rated knowledge of consumer rights and interest in additional information regarding: malfunction of recently bought electronic or household devices, unexpected additional fees and charges on credits, package holiday differing from brochure, delayed or cancelled flights, dislike of goods ordered via the internet or via teleshopping, problems with phone bill, misleading advertising; first point of information in case of problems with products, services, or sellers; knowledge of selected institutions and organisations dealing with the protection of consumer rights and use of the provided services; satisfaction with outcome; most trustworthy sources of information on consumer rights; willingness to support an independent consumer organisation by paying an annual membership fee, by giving a donation deductible from income taxes, by giving this organisation a percentage of the own taxes instead of paying them to the government; awareness of information campaign on consumer rights in the last two years; topics of the campaign; interest in subscription to an independent consumer magazine (only in LT); comparison of national consumer rights and protection with other EU countries (only in LT); national sellers respect consumer rights the same as in other EU countries (only in LT); efficiency of the national justice in punishing misleading or cheating businesses (only in LT). Demography: sex; age; age at end of education; occupation; professional position; type of community. Additionally coded was: respondent ID; interviewer ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; region; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Patterns of Consumption
Topics Topics
  • 6 Law, crime and legal systems
  • 17.3 Consumption/consumer behaviour

Methodology

Geographic Coverage
  • Estonia (EE)
  • Latvia (LV)
  • Lithuania (LT)
UniversePopulation aged between 21 and 45 years
Sampling Procedure Sampling Procedure
Probability Sample
Mode of Collection Mode of Collection
Telephone interview
Data CollectorSAAR POLL, Tallin, Estonia; LATVIAN FACTS, Riga, Latvia; BALTIC SURVEY, Vilnius, Lithuania; The GALLUP Organization Hungary, Budapest (international co-ordination)
Date of Collection
  • 02.07.2008 - 06.07.2008 (Estonia (first wave))
  • 15.09.2008 - 19.09.2008 (Latvia (first wave))
  • 14.07.2008 - 18.07.2008 (Lithuania (first wave))

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2011-2-10 Archive release https://doi.org/10.4232/1.10243
Errata in current version
none
Version changes

Further Remarks

Number of Units: 3001
Number of Variables: 116
Analysis System(s): SPSS

Publications

Publications
  • European Commission; The Gallup Organization: Consumer protection and consumer rights in Estonia. Survey requested by the EC Directorate-General SANCO, Health and Consumer Protection and coordinated by Directorate-General “Communication”. Brussels: July 2008 http://ec.europa.eu/public_opinion/flash/fl_244_ee_wave1_en.pdf
  • European Commission; The Gallup Organization: Consumer protection and consumer rights in Latvia. Survey requested by the EC Directorate-General SANCO, Health and Consumer Protection and coordinated by Directorate-General “Communication”. Brussels: October 2008 http://ec.europa.eu/public_opinion/flash/fl_244_lv_wave1_en.pdf
  • European Commission; The Gallup Organization: Consumer protection and consumer rights in Lithuania. Survey requested by the EC Directorate-General SANCO, Health and Consumer Protection and coordinated by Directorate-General “Communication”. Brussels: July 2008 http://ec.europa.eu/public_opinion/flash/fl_244_lt_wave1_en.pdf
Relevant full texts
from SSOAR (automatically assigned)

Groups

Research Data Centre
Groups
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - European Single Market and consumer issues