GESIS - DBK - ZA4163
 

ZA4163: Flash Eurobarometer 150 (Quality of Services)

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List of Files

List of Files
 

Datasets

  • ZA4163.dta (Dataset Stata) 2 MBytes
  • ZA4163.por (Dataset SPSS Portable) 3 MBytes
  • ZA4163.sav (Dataset SPSS) 2 MBytes

Questionnaires

  • ZA4163_bq.pdf (Questionnaire) 3 MBytes
  • ZA4163_q_at.pdf (Questionnaire) 587 KBytes
  • ZA4163_q_be-fr.pdf (Questionnaire) 853 KBytes
  • ZA4163_q_be-nl.pdf (Questionnaire) 848 KBytes
  • ZA4163_q_de.pdf (Questionnaire) 659 KBytes
  • ZA4163_q_dk.pdf (Questionnaire) 1 MByte
  • ZA4163_q_es.pdf (Questionnaire) 837 KBytes
  • ZA4163_q_fi.pdf (Questionnaire) 764 KBytes
  • ZA4163_q_fr.pdf (Questionnaire) 903 KBytes
  • ZA4163_q_gb.pdf (Questionnaire) 655 KBytes
  • ZA4163_q_gr.pdf (Questionnaire) 835 KBytes
  • ZA4163_q_ie.pdf (Questionnaire) 766 KBytes
  • ZA4163_q_it.pdf (Questionnaire) 533 KBytes
  • ZA4163_q_lu.pdf (Questionnaire) 3 MBytes
  • ZA4163_q_nl.pdf (Questionnaire) 1 MByte
  • ZA4163_q_pt.pdf (Questionnaire) 1 MByte
  • ZA4163_q_se.pdf (Questionnaire) 1 MByte
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Bibliographic Citation

Citation Citation European Commission (2005): Flash Eurobarometer 150 (Quality of Services). GESIS Data Archive, Cologne. ZA4163 Data file Version 1.0.0, https://doi.org/10.4232/1.4163
Study No.ZA4163
TitleFlash Eurobarometer 150 (Quality of Services)
Current Version1.0.0, 2010-4-13, https://doi.org/10.4232/1.4163 (Publication Year 2005)
Date of Collection08.10.2003 - 05.11.2003
Principal Investigator/ Authoring Entity, Institution
  • Soufflot de Magny, Renaud - Europäische Kommission, Brüssel
  • Debyser, Ariane - Europäische Kommission, Brüssel

Content

AbstractSatisfaction with selected services. Topics: use of the following services: mobile telephony, natural gas, postal services for regular mail, local transport, air transport, rail transport; satisfaction with the services provided by: electricity company, fixed telephone provider, mobile telephone provider, gas provider, postal services for regular mail, local transport, most frequently used airline, most frequently used railway company; satisfaction with and need for improvement of each of the following aspects regarding the provision of electricity: environmental aspects of energy production, number of power cuts, repair service in case of power cuts or network problems, comprehensibility of bills, possibility of measuring own consumption, handling of complaints; willingness to pay more for selected improved services: higher share of electricity from renewable energies, number of power cuts per year cut in half, guarantee of a 24 hour repair service, clearer bills, possibility of measuring own consumption, better handling of complaints; satisfaction with and need for improvement of each of the following aspects regarding the provision of fixed telephony: availability of complementary services, repair service in case of interruption, comprehensibility of bills, sound quality of telephone lines, waiting time to have new line installed, cost of having new line installed, service when contacting telephone company; willingness to pay more for selected improved services: availability of more complementary services, guarantee of a 24 hour repair service, clearer bills, improved sound quality, reduced waiting time to have new line installed, reduced cost of having new line installed, improved service when contacting telephone company; use of mobile telephony by: contract, prepaid, both; satisfaction with and need for improvement of each of the following aspects regarding the provision of mobile telephony: network coverage, comprehensibility of bills, availability of complementary services, sound quality of mobile telephone lines, roaming, service when contacting mobile telephone provider; willingness to pay more for selected improved services: improved network coverage, clearer bills, availability of more complementary services, improved sound quality, improved roaming, improved service when contacting mobile telephone provider; satisfaction with and need for improvement of each of the following aspects regarding the quality of prepay call credit network provider: network coverage, time of expiration, ease of topping up call credit, sound quality of mobile telephone lines, service when contacting mobile telephone provider; willingness to pay more for selected improved services: improved network coverage, longer validity time of call credit, easier topping up of call credit, improved sound quality, improved service when contacting mobile telephone provider; satisfaction with and need for improvement of each of the following aspects regarding the provision of natural gas: continuation of service, repair service, comprehensibility of bills, possibility of measuring own consumption; willingness to pay more for selected improved services: fewer service interruptions, guarantee of a 24 hour repair service, clearer bills, possibility of measuring own consumption; satisfaction with and need for improvement of each of the following aspects regarding the provision of postal services: timely delivery, proximity of post offices, proximity of mailboxes, ease to obtain stamps, envelopes and boxes, service provided in post offices, frequency of mail delivery, arrangements for collecting parcels; willingness to pay more for selected improved services: improvement of delivery time, post office nearer to respondent’s home, mail boxes nearer to respondent’s home, easier to obtain stamps, improved service in post offices, more frequent mail delivery, improved arrangements for collecting parcels; satisfaction with and need for improvement of each of the following aspects regarding the provision of local transport: punctuality of services, frequency of services, ease and rapidity of connections, cleanliness and conditions of vehicles, service provided by personnel, ease to buy tickets; willingness to pay more for selected improved services: improved punctuality, improved service frequency, easier and faster connections, cleaner vehicles, improved service provided by personnel, easier to buy tickets; satisfaction with and need for improvement of each of the following aspects regarding the provision of air transport: punctuality of departure and arrival, frequency of flights, direct flights, number of destinations, before and after flight airport service, in-flight service, accessibility to airport; willingness to pay more for selected improved services: punctuality, more frequent flights, more direct flights, greater number of destinations, improved airport services, improved in-flight services, easier access to airport; satisfaction with and need for improvement of each of the following aspects regarding the provision of rail transport: punctuality of departure and arrival, cleanliness and conditions of trains, speed and convenience of ticketing services, on-board services, frequency of trains, speed of trains, information about timetables and fares; willingness to pay more for selected improved services: punctuality, cleaner trains, easier to buy tickets, improved on-board services, more frequent trains, faster trains, improved information about timetables and fares; higher importance of price or of quality with regard to choosing service provider for: electricity, fixed telephony, mobile telephony, natural gas, postal services, local transport, air transport, rail transport; most important reason for changing each of the aforementioned providers: small price reduction, large price reduction, slight improvement of quality, significant improvement of quality; main barrier to changing each of the aforementioned providers electricity, fixed telephony, mobile telephony, natural gas: too complicated, too difficult to compare prices from different providers, changing costs are too high, uncertain quality of other providers, too time consuming; main barrier to using other postal service provider to send parcels: missing trust, too complicated, too difficult to compare prices from different providers, too time consuming; main barrier to changing most often used airline company: unsuitable time schedule, missing destinations, too complicated, too difficult to compare prices from different airlines, uncertain quality of other airlines, too time consuming; main barrier to using local transport more often: missing destinations, unsuitable time schedule, local transport is too time consuming, too many delays or cancellations; main barrier to using rail transport more often: missing destinations, unsuitable time schedule, rail transport is too time consuming, too many delays or cancellations; ownership of one or more credit or bank payment cards; attitude towards the effectiveness of an EU wide common telephone number to block lost or stolen cards in order to increase people’s confidence in using payment cards; willingness to pay for the availability of such a service; preferred payment model. Demography: sex; age; age at end of education; occupation; professional position; region; type of community. Additionally coded was: interviewer ID; country; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
Topics Topics
  • 8 Trade, industry and markets
  • 17.3 Consumption/consumer behaviour

Methodology

Geographic Coverage
  • Belgium (BE)
  • Denmark (DK)
  • Germany (DE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Austria (AT)
  • Portugal (PT)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
UniversePopulation aged 15 years and over
Sampling Procedure Sampling Procedure
  • Probability
Mode of Collection Mode of Collection
  • Telephone interview
Data CollectorTNS DIMARSO, Brüssel; TNS GALLUP, Kopenhagen; TNS EMNID, Bielefeld; TNS ICAP, Athen; TNS DEMOSCOPIA, Madrid; SOFRES, Montrouge, Frankreich; IRISH MARKETING SURVEYS, Dublin; DOXA, Mailand; TNS ILRES, Luxemburg; TNS NIPO, Amsterdam; TNS EUROTESTE, Lissabon; ICM, London; TNS SVENSKA GALLUP, Stockholm; TNS SUOMEN GALLUP, Espoo, Finnland; ÖSTERREICHISCHES GALLUP, Wien
Date of Collection
  • 08.10.2003 - 05.11.2003 (total)
  • 22.10.2003 - 05.11.2003 (Belgium)
  • 21.10.2003 - 27.10.2003 (Denmark)
  • 20.10.2003 - 29.10.2003 (Germany)
  • 20.10.2003 - 24.10.2003 (Greece)
  • 28.10.2003 - 30.10.2003 (Spain)
  • 20.10.2003 - 25.10.2003 (France)
  • 20.10.2003 - 30.10.2003 (Ireland)
  • 20.10.2003 - 23.10.2003 (Italy)
  • 20.10.2003 - 04.11.2003 (Luxembourg)
  • 20.10.2003 - 29.10.2003 (Netherlands)
  • 23.10.2003 - 29.10.2003 (Austria)
  • 22.10.2003 - 26.10.2003 (Portugal)
  • 22.10.2003 - 29.10.2003 (Finland)
  • 08.10.2003 - 14.10.2003 (Sweden)
  • 20.10.2003 - 23.10.2003 (United Kingdom)

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2010-4-13 Version number created automatically (implementation of a uniform versioning policy) https://doi.org/10.4232/1.4163 (Publication Year unknown)
Errata in current version
none
Version changes

Further Remarks

Number of Units: 7514
Number of Variables: 176
Data Type: SPSS
Analysis System(s): -

Publications

Publications
  • European Commission; Taylor Nelson Sofres; EOS Gallup Europe La qualité des services. Brussels: European Commission Décembre 2003 http://ec.europa.eu/public_opinion/flash/fl150_fr.pdf
Relevant full texts
from SSOAR (automatically assigned)

Groups

Research Data Centre
Groups
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - European Single Market and consumer issues