GESIS - DBK - ZA6933

ZA6933: Flash Eurobarometer 463 (Europeans’ Satisfaction with Passenger Rail Services)

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List of Files

List of Files


  • ZA6933_v1-0-0.dta (Dataset Stata) 8 MBytes
  • ZA6933_v1-0-0.sav (Dataset SPSS) 8 MBytes


  • ZA6933_bq.pdf (Questionnaire) 295 KBytes
  • ZA6933_q_at.pdf (Questionnaire) 109 KBytes
  • ZA6933_q_be-fr.pdf (Questionnaire) 110 KBytes
  • ZA6933_q_be-nl.pdf (Questionnaire) 108 KBytes
  • ZA6933_q_bg.pdf (Questionnaire) 112 KBytes
  • ZA6933_q_cz.pdf (Questionnaire) 113 KBytes
  • ZA6933_q_de.pdf (Questionnaire) 109 KBytes
  • ZA6933_q_dk.pdf (Questionnaire) 109 KBytes
  • ZA6933_q_ee-ee.pdf (Questionnaire) 106 KBytes
  • ZA6933_q_ee-ru.pdf (Questionnaire) 111 KBytes
  • ZA6933_q_es.pdf (Questionnaire) 108 KBytes
  • ZA6933_q_fi-fi.pdf (Questionnaire) 106 KBytes
  • ZA6933_q_fi-se.pdf (Questionnaire) 107 KBytes
  • ZA6933_q_fr.pdf (Questionnaire) 109 KBytes
  • ZA6933_q_gb.pdf (Questionnaire) 108 KBytes
  • ZA6933_q_gr.pdf (Questionnaire) 111 KBytes
  • ZA6933_q_hr.pdf (Questionnaire) 110 KBytes
  • ZA6933_q_hu.pdf (Questionnaire) 110 KBytes
  • ZA6933_q_ie-en.pdf (Questionnaire) 107 KBytes
  • ZA6933_q_ie-ga.pdf (Questionnaire) 108 KBytes
  • ZA6933_q_it.pdf (Questionnaire) 107 KBytes
  • ZA6933_q_lt.pdf (Questionnaire) 111 KBytes
  • ZA6933_q_lu-de.pdf (Questionnaire) 110 KBytes
  • ZA6933_q_lu-fr.pdf (Questionnaire) 110 KBytes
  • ZA6933_q_lu-lu.pdf (Questionnaire) 109 KBytes
  • ZA6933_q_lv-lv.pdf (Questionnaire) 112 KBytes
  • ZA6933_q_lv-ru.pdf (Questionnaire) 109 KBytes
  • ZA6933_q_nl.pdf (Questionnaire) 108 KBytes
  • ZA6933_q_pl.pdf (Questionnaire) 112 KBytes
  • ZA6933_q_pt.pdf (Questionnaire) 109 KBytes
  • ZA6933_q_ro.pdf (Questionnaire) 112 KBytes
  • ZA6933_q_se.pdf (Questionnaire) 107 KBytes
  • ZA6933_q_si.pdf (Questionnaire) 108 KBytes
  • ZA6933_q_sk.pdf (Questionnaire) 112 KBytes

Other Documents

  • ZA6933_readme.pdf (Other Document) 144 KBytes
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Bibliographic Citation

Citation Citation European Commission, Brussels (2018): Flash Eurobarometer 463 (Europeans’ Satisfaction with Passenger Rail Services). TNS opinion, Brussels [producer]. GESIS Data Archive, Cologne. ZA6933 Data file Version 1.0.0,
Study No.ZA6933
TitleFlash Eurobarometer 463 (Europeans’ Satisfaction with Passenger Rail Services)
Current Version1.0.0, 2018-10-5,
Date of Collection26.01.2018 - 01.02.2018
Principal Investigator/ Authoring Entity, Institution
  • European Commission, Brussels DG Communication COMM A3 ´Media Monitoring, Media Analysis and Eurobarometer´ Unit


AbstractSatisfaction with rail services. Topics: frequency of using rail for: suburban trips (except metro), national or regional trips (excluding suburban trains), international trips; most frequent purpose for travelling by train; way of getting from home to railway station: walk, bike, car or motorbike, public transport; satisfaction with the following rail travel services: provision of information about train timetables, ease of buying tickets, availability of through-tickets, information on connections with other modes of transport, availability of tickets for a journey using several modes, easy and accessible complaint-handling mechanisms, cleanliness and good maintenance of stations, car parking facilities; importance of the quality of each of the aforementioned services; satisfaction with the following features of railway travel: frequency of trains, punctuality and reliability, provision of information during the journey, availability of WiFi on the trains, availability of staff on the train, cleanliness and good maintenance of carriages, availability of seats on trains; satisfaction with the accessibility of railway stations for persons with reduced mobility regarding: stations or platforms, booking process, assistance of staff, train carriages, information; reasons for not traveling by train. Demography: age; sex; nationality; age at end of education; occupation; professional position; type of community; own a mobile phone and fixed (landline) phone; household composition and household size; region. Additionally coded was: respondent ID; country; type of phone line; accessibility issues of respondent or household member when using different methods of transport; nation group; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Branches of Economy, Services and Transport
Topics Topics
  • 15 Transport, travel and mobility


Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Ireland (IE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Italy (IT)
  • Latvia (LV)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Hungary (HU)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • Croatia (HR)
  • United Kingdom (GB)
UniversePopulation of the respective nationalities of the European Union Member States and other EU nationals, resident in each of the EU Member States excluding Cyprus and Malta, and aged 15 years and over.
Sampling Procedure Sampling Procedure
  • Probability: Multistage
Mode of Collection Mode of Collection
  • Telephone interview: Computer-assisted (CATI)
Data CollectorTNS Dimarso, Brussels, Belgium; TNS BBSS, Sofia, Bulgaria; TNS Aisa s.r.o., Prague, Czech Republic; TNS Gallup DK, Copenhagen, Denmark; TNS Infratest, Munich, Germany; TNS Emor, Tallinn, Estonia; Behaviour & Attitudes, Dublin, Ireland; TNS ICAP, Athens, Greece; TNS Demoscopia, Madrid, Spain; TNS Sofres, Montrouge, France; TNS Italia, Milan, Italy; TNS Latvia, Riga, Latvia; TNS LT, Vilnius, Lithuania; TNS ILRES, Luxembourg, Luxembourg; TNS Hoffmann Kft, Budapest, Hungary; TNS NIPO, Amsterdam, Netherlands; Öst. Gallup Institut, Vienna, Austria; TNS Polska, Warsaw, Poland; TNS Euroteste, Lisbon, Portugal; TNS CSOP, Bucharest, Romania; Mediana, Ljubljana, Slovenia; TNS Slovakia, Bratislava, Slovakia; TNS Gallup Oy, Espoo, Finland; TNS SIFO, Stockholm, Sweden; TNS UK, London, United Kingdom; HENDAL, Zagreb, Croatia; TNS Political & Social, Brussels (international co-ordination)
Date of Collection
  • 26.01.2018 - 01.02.2018 (total)
  • 26.01.2018 - 30.01.2018 (Belgium)
  • 26.01.2018 - 01.02.2018 (Bulgaria)
  • 26.01.2018 - 30.01.2018 (Czech Republic)
  • 26.01.2018 - 30.01.2018 (Denmark)
  • 26.01.2018 - 31.01.2018 (Germany)
  • 26.01.2018 - 31.01.2018 (Estonia)
  • 26.01.2018 - 31.01.2018 (Ireland)
  • 26.01.2018 - 30.01.2018 (Greece)
  • 26.01.2018 - 31.01.2018 (Spain)
  • 26.01.2018 - 01.02.2018 (France)
  • 26.01.2018 - 31.01.2018 (Croatia)
  • 26.01.2018 - 30.01.2018 (Italy)
  • 26.01.2018 - 31.01.2018 (Latvia)
  • 26.01.2018 - 31.01.2018 (Lithuania)
  • 26.01.2018 - 30.01.2018 (Luxembourg)
  • 26.01.2018 - 30.01.2018 (Hungary )
  • 26.01.2018 - 31.01.2018 (Netherlands)
  • 26.01.2018 - 01.02.2018 (Austria)
  • 26.01.2018 - 30.01.2018 (Poland)
  • 26.01.2018 - 31.01.2018 (Portugal)
  • 26.01.2018 - 31.01.2018 (Romania)
  • 26.01.2018 - 30.01.2018 (Slovenia)
  • 26.01.2018 - 30.01.2018 (Slovakia)
  • 26.01.2018 - 31.01.2018 (Finland)
  • 26.01.2018 - 31.01.2018 (Sweden)
  • 26.01.2018 - 31.01.2018 (United Kingdom)

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2018-10-5 archive release
Errata in current version
Version changes

Further Remarks

Number of Units: 25537
Number of Variables: 176
Analysis System(s): SPSS, Stata


  • European Commission: Flash Eurobarometer 463. Europeans’ satisfaction with passenger rail services. Survey requested by the European Commission, Directorate-General for Mobility and Transport and co-ordinated by the Directorate-General for Communication (DG COMM “Media Monitoring, Media Analysis and Eurobarometer” Unit). Brussels, September 2018. doi:10.2832/104451
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - Satisfaction with Rail Services