GESIS - DBK - ZA5299
 

ZA5299: Flash Eurobarometer 268 (Consumer Protection and Consumer Rights in Estonia, Latvia and Lithuania; Special Target Survey, wave 2 and 3)

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Bibliographic Citation

Citation Citation European Commission (2011): Flash Eurobarometer 268 (Consumer Protection and Consumer Rights in Estonia, Latvia and Lithuania; Special Target Survey, wave 2 and 3). The GALLUP Organisation, Brussels. GESIS Data Archive, Cologne. ZA5299 Data file Version 1.0.0, https://doi.org/10.4232/1.10242
Study No.ZA5299
TitleFlash Eurobarometer 268 (Consumer Protection and Consumer Rights in Estonia, Latvia and Lithuania; Special Target Survey, wave 2 and 3)
Current Version1.0.0, 2011-2-10, https://doi.org/10.4232/1.10242
Date of Collection07.03.2009 - 06.11.2009
Principal Investigator/ Authoring Entity, Institution
  • Papacostas, Antonis - European Commission, Brussels DG Communication Public Opinion Analysis Sector

Content

AbstractConsumer rights in Estonia, Latvia, and Lithuania. Topics: recent awareness of messages about consumer rights; topics of these messages; recent awareness of advertisements or articles naming consumer rights; recent awareness of information about consumer rights regarding returning faulty goods (only in EE), consumer credits (only in LT and in LV), holiday packages, or internet shopping; recent awareness of advertisements or articles with a consumer learning about her rights; source of the information on consumer rights; assessment of the usefulness of the information; assessment of the information as (only in EE): easy to understand, easy to remember, convincing; self-rated knowledge of consumer rights and interest in additional information regarding: malfunction of recently bought electronic or household devices, unexpected additional fees and charges on credits, package holiday differing from brochure, delayed or cancelled flights, dislike of goods ordered via the internet or via teleshopping, problems with phone bill, misleading advertising; preferred way of information; first point of information in case of problems with products, services, or sellers; knowledge of selected institutions and organisations dealing with the protection of consumer rights and use of the provided services; satisfaction with outcome; awareness of a consumer free phone line and assumed use (only in LT); most trustworthy sources of information on consumer rights; willingness to support an independent consumer organisation by paying an annual membership fee, by giving a donation deductible from income taxes, by giving this organisation a percentage of the own taxes instead of paying them to the government; comparison of national consumer rights and protection with other EU countries; national sellers respect consumer rights the same as in other EU countries; efficiency of the national justice in punishing misleading or cheating businesses; problems with (only in EE): telephone or mobile phone companies, shops selling electronic or household devices, banks or other credit providers, travel agencies, airlines, buying on the internet or via teleshopping; dealing with the problem (only in EE); personally experienced misleading advertising or unfair commercial practice (only in EE). Demography: sex; age; age at end of education; occupation; professional position; type of community. Additionally coded was: respondent ID; interviewer ID; language of the interview; wave; country; date of interview; time of the beginning of the interview; duration of the interview; call history; region; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Patterns of Consumption
Topics Topics
  • 6 Law, crime and legal systems
  • 17.3 Consumption/consumer behaviour

Methodology

Geographic Coverage
  • Estonia (EE)
  • Latvia (LV)
  • Lithuania (LT)
UniversePopulation aged between 21 and 45 years
Sampling Procedure Sampling Procedure
Probability Sample
Mode of Collection Mode of Collection
Telephone interview
Data CollectorSAAR POLL, Tallin, Estonia; LATVIAN FACTS, Riga, Latvia; BALTIC SURVEY, Vilnius, Lithuania; The GALLUP Organization Hungary, Budapest (international co-ordination)
Date of Collection
  • 07.03.2009 - 11.03.2009 (Estonia (second wave))
  • 27.05.2009 - 31.05.2009 (Estonia (third wave) )
  • 14.05.2009 - 18.05.2009 (Latvia (second wave))
  • 02.11.2009 - 06.11.2009 (Latvia (second wave))
  • 14.05.2009 - 18.05.2009 (Lithuania (second wave))
  • 02.11.2009 - 06.11.2009 (Lithuania (third wave))

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2011-2-10 Archive release https://doi.org/10.4232/1.10242
Errata in current version
none
Version changes

Further Remarks

Number of Units: 6011
Number of Variables: 149
Analysis System(s): SPSS

Publications

Publications
  • European Commission; The Gallup Organization: Consumer protection and consumer rights in Estonia Wave 3, survey requested by the EC Directorate-General SANCO, Health and Consumer Protection and coordinated by Directorate-General “Communication”. Brussels: European Commission October 2009 http://ec.europa.eu/public_opinion/flash/fl_268_ee_wave3_sum_en.pdf
  • European Commission; The Gallup Organization: Consumer protection and consumer rights in Lithuania Wave 3, survey requested by the EC Directorate-General SANCO, Health and Consumer Protection and coordinated by Directorate-General “Communication”. Brussels: European Commission December 2009 http://ec.europa.eu/public_opinion/flash/fl_268_lt_wave3_sum_en.pdf
  • European Commission; The Gallup Organization: Consumer protection and consumer rights in Latvia Wave 3, survey requested by the EC Directorate-General SANCO, Health and Consumer Protection and coordinated by Directorate-General “Communication”. Brussels: European Commission December 2009 http://ec.europa.eu/public_opinion/flash/fl_268_lv_wave3_sum_en.pdf
Relevant full texts
from SSOAR (automatically assigned)

Groups

Research Data Centre
Groups
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - European Single Market and consumer issues