GESIS - DBK - ZA5912
 

ZA5912: Flash Eurobarometer 382 (Rail and Urban Transport Passenger Satisfaction)

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Bibliographic Citation

Citation Citation    European Commission, Brussels (2014): Flash Eurobarometer 382 (Rail and Urban Transport Passenger Satisfaction). TNS Political & Social [producer]. GESIS Data Archive, Cologne. ZA5912 Data file Version 1.0.0, https://doi.org/10.4232/1.12027
Study No.ZA5912
TitleFlash Eurobarometer 382 (Rail and Urban Transport Passenger Satisfaction)
Current Version1.0.0, 2014-8-15, https://doi.org/10.4232/1.12027
Date of Collection09.09.2013 - 11.09.2013
Principal Investigator/ Authoring Entity, Institution
  • European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit

Content

AbstractSatisfaction with public transportation services. Topics: frequency of travelling by international, national or regional trains (except MT and CY), suburban trains (except MT and CY), or urban public transport in the own country; most frequent purpose for travelling by train (except MT and CY) or by urban public transport in the own country; time needed to reach the nearest railway station (except MT and CY), bus station, metro or tram station; satisfaction with the following features of railway stations in the own country (except MT and CY): provision of information about train timetables, ease of buying tickets, easy and accessible complaint-handling mechanisms, cleanliness and good maintenance of stations; satisfaction with the following features of urban public transport in the own country: provision of information about train timetables, ease of buying tickets, amenities for passengers at stations, cleanliness and good maintenance of stations; satisfaction with the following features of railway travel in the own country (except MT and CY): frequency of trains, punctuality and reliability, provision of information during the journey, availability of staff on the train, availability of through-tickets, cleanliness and good maintenance of carriages, bicycle access to trains; satisfaction with the following features of travel by urban public transport in the own country: frequency of service, punctuality and reliability, provision of information on connecting services, ticket prices, availability of tickets for a journey using several modes, cleanliness and good maintenance of vehicles and carriages, routes taken, passenger security; reasons for not traveling by train (except MT and CY); satisfaction with the accessibility of railway stations in the own country for persons with reduced mobility regarding (except MT and CY): stations or platforms, booking process, assistance of staff, pre-journey-information, train carriages, ticket offices or ticket vending machines. Demography: age; sex; nationality; age at end of education; occupation; professional position; region; type of community; own a mobile phone and fixed (landline) phone; household composition and household size; household member with limited mobility. Additionally coded was: type of phone line; nation group; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Branches of Economy, Services and Transport
Topics Topics
  • 15 Transport, travel and mobility

Methodology

Geographic Coverage
  • Belgium (BE)
  • Denmark (DK)
  • Germany (DE)
  • Greece (GR)
  • Spain (ES)
  • Finland (FI)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Austria (AT)
  • Portugal (PT)
  • Sweden (SE)
  • United Kingdom (GB)
  • Bulgaria (BG)
  • Cyprus (CY)
  • Czech Republic (CZ)
  • Estonia (EE)
  • Hungary (HU)
  • Latvia (LV)
  • Lithuania (LT)
  • Malta (MT)
  • Poland (PL)
  • Romania (RO)
  • Slovakia (SK)
  • Slovenia (SI)
  • Croatia (HR)
UniversePopulation of the respective nationalities of the European Union Member States, resident in each of the 28 Member States and aged 15 years and over. The survey covers the national population of citizens as well as the population of citizens of all the European Union Member States that are residents in these countries and have a sufficient command of the national languages to answer the questionnaire.
Sampling Procedure Sampling Procedure
Probability Sample: Multistage Stratified Random Sample
Mode of Collection Mode of Collection
Telephone interview: CATI (Computer Assisted Telephone Interview)
Data CollectorTNS Dimarso, Brussels, Belgium; TNS BBSS, Sofia, Bulgaria; TNS Aisa s.r.o., Prague, Czech Republic; TNS GALLUP A/S, Copenhagen, Denmark; TNS Infratest, Munich, Germany; TNS Emor, Tallinn, Estonia; IMS Millward Brown, Dublin, Ireland; TNS ICAP, Athens, Greece; TNS Demoscopia S.A., Madrid, Spain; TNS Sofres, Montrouge, France; TNS ITALIA, Milan, Italy; CYMAR, Nicosia, Cyprus; TNS Latvia, Riga, Latvia; TNS Lithuania, Vilnius, Lithuania; TNS Dimarso, Luxembourg, Luxembourg; TNS Hoffmann Kft, Budapest, Hungary; MISCO International Ltd, Valletta, Malta; TNS NIPO, Amsterdam, Netherlands; TNS Austria, Vienna, Austria; TNS OBOP, Warsaw, Poland; TNS EUROTESTE, Lisbon, Portugal; TNS CSOP, Bucharest, Romania; RM PLUS, Maribor, Slovenia; TNS AISA Slovakia, Bratislava, Slovakia; TNS GALLUP Oy, Espoo, Finland; TNS SIFO, Stockholm, Sweden; TNS UK, London, United Kingdom; PULS, Zagreb, Croatia; TNS Political & Social, Brussels (international co-ordination)
Date of Collection
  • 09.09.2013 - 11.09.2013

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2014-8-15 Archive release https://doi.org/10.4232/1.12027
Errata in current version
none
Version changes

Further Remarks

Number of Units: 28036
Number of Variables: 300
Analysis System(s): SPSS, Stata

Publications

Publications
  • European Commission: Flash Eurobarometer 382a: Europeans’ satisfaction with rail services. Conducted by TNS Political & Social at the request of The European Commission, Directorate-General Mobility and Transport. Survey co-ordinated by the European Commission, Directorate-General for Communication. (DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit). Brussels, December 2013. http://ec.europa.eu/public_opinion/flash/fl_382a_en.pdf
  • European Commission: Flash Eurobarometer 382b: Europeans’ satisfaction with urban transport. Conducted by TNS Political & Social at the request of The European Commission, Directorate-General Mobility and Transport. Survey co-ordinated by the European Commission, Directorate-General for Communication. (DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit). Brussels, June 2014. http://ec.europa.eu/public_opinion/flash/fl_382b_en.pdf
Relevant full texts
from SSOAR (automatically assigned)

Groups

Research Data Centre
Groups
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - Satisfaction with Rail Services