GESIS - DBK - ZA5215
 

ZA5215: Flash Eurobarometer 278 (Business Attitudes Towards Enforcement and Redress in the Internal Market)

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Bibliographic Citation

Citation Citation European Commission (2010): Flash Eurobarometer 278 (Business Attitudes Towards Enforcement and Redress in the Internal Market). The GALLUP Organisation, Brussels. GESIS Data Archive, Cologne. ZA5215 Data file Version 1.0.0, https://doi.org/10.4232/1.10090
Study No.ZA5215
TitleFlash Eurobarometer 278 (Business Attitudes Towards Enforcement and Redress in the Internal Market)
Current Version1.0.0, 2010-6-30, https://doi.org/10.4232/1.10090
Date of Collection16.07.2009 - 28.08.2009
Principal Investigator/ Authoring Entity, Institution
  • Papacostas, Antonis - European Commission, Brussels DG Communication Public Opinion Analysis Sector

Content

AbstractBusiness attitudes towards consumer legislation. Product safety. Consumer authorities. Topics: self-rated knowledge about legal obligations towards consumers arising from consumer legislation in the own country; assessment of the knowledge of consumers about their rights arising from consumer legislation in the own country; self-rated knowledge about the legislation on product safety; knowledge where to find information on consumer legislation in the own country and in other EU countries; need for information in the last two years; knowledge test on consumer legislation: length of cooling-off period in distant sales in the own country, consumer’s right to have a defective product replaced or repaired, prohibition of selected commercial practices in the own country; knowledge test on product safety: retailers must cooperate with authorities to prevent risks posed by products, retailers must immediately notify authorities about unsafe products, retailers must immediately recall unsafe products, retailers should disclose information about unsafe products to authorities; perception of fraudulent, misleading or deceptive advertisements, statements or offers made by competitors in the last twelve months; awareness of competitors knowingly selling unsafe products in the last twelve months; awareness of competitors pressurizing consumers to sign up contracts in the last twelve months; awareness of competitors using unfair consumer contract terms in the last twelve months; approval of the following statements: own company complies with consumer legislation, competitors comply with consumer legislation; control of the own company or of a competitor by consumer authorities in the last two years; events related to product safety in the last two years: reception of consumer complaints, safety check of selected products by authorities, withdrawal or recall of product on behalf of the authorities, issue of product warning on behalf of the authorities, safety tests within the company, other; attitude towards the following statements on market surveillance activities of selected institutions in the own country in the company’s sector: public authorities actively monitor and ensure compliance, consumer NGOs actively monitor compliance with consumer legislation, self-regulatory bodies actively monitor respect of codes of conduct or codes of practice, media regularly report on businesses which do not respect consumer legislation, change of own commercial practices due to media story; main issues of consumer complaints in the last twelve months; percentage of directly resolved complaints in the last twelve months; use of Alternative Dispute Resolution (ADR) bodies for settling disputes with consumers in the past two years; reasons for not using ADR; outcome of last ADR case; dispute settling with consumers at court in the last two years; preference to settle disputes with a group of consumers regarding the same problem through individual or collective ADR or court proceedings; assessment of the share of non-food products currently on the market in the own country which comply with safety standards; membership of the company in a code of conduct or a code of practice related to consumer or commercial issues for the own sector. Demography: direct selling to final consumers; information about the company: number of employees, total turnover in 2008; legal service in the company; sales channels; largest sales product category; number of EU countries with subsidiaries or retail outlets; number of EU countries cross-border sales to final consumers are made to; interest in cross-border sales to final consumers in other EU countries on the basis of common EU legislation (number of countries). Additionally coded was: respondent ID; country; weighting factor.
Categories Categories
  • Legal system, Legislation, Law
  • Patterns of Consumption
Topics Topics
  • 6 Law, crime and legal systems
  • 8 Trade, industry and markets

Methodology

Geographic Coverage
  • Belgium (BE)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Cyprus (CY)
  • Latvia (LV)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Hungary (HU)
  • Malta (MT)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
  • Bulgaria (BG)
  • Romania (RO)
  • Norway (NO)
  • Iceland (IS)
UniverseCompanies in the retail and service sector, employing 10 or more people, operating in the 27 Member States of the EU, in Iceland and Norway
Sampling Procedure Sampling Procedure
Probability Sample: Stratified Sample
Mode of Collection Mode of Collection
Telephone Interview
Data CollectorGALLUP EUROPE, Brussels, Belgium; FOCUS AGENCY, Prague, Czech Republic; HERMELIN, Copenhagen, Denmark; IFAK, Taunusstein, Germany; SAAR POLL, Tallinn, Estonia; METRON ANALYSIS, Athens, Greece; GALLUP SPAIN, Spain; EFFICIENCE3, Reims, France; GALLUP UK, London, United Kingdom; CYMAR, Nicosia, Cyprus; DEMOSKOPEA, Rome, Italy; LATVIAN FACTS, Riga, Latvia; BALTIC SURVEY, Vilnius, Lithuania; GALLUP EUROPE, Luxembourg, Luxembourg; GALLUP HUNGARY, Budapest, Hungary; MISCO, Valletta, Malta; MSR, Naarden, Netherlands; SPECTRA, Linz, Austria; GALLUP POLAND, Warsaw, Poland; CONSULMARK, Lisbon, Portugal; CATI d.o.o, Ljubljana, Slovenia; FOCUS AGENCY, Bratislava, Slovakia; HERMELIN, Norrköping, Sweden; NORSTAT FINLAND OY, Pori, Finland; VITOSHA, Sofia, Bulgaria; GALLUP ROMANIA, Bucharest, Romania; FIELDWORK SCANDINAVIA; Norway; IGM Gallup, Reykjavík, Iceland; The GALLUP Organisation, Brussels / The GALLUP Organisation, Hungary (international co-ordination)
Date of Collection
  • 16.07.2009 - 28.08.2009 (total)
  • 16.07.2009 - 30.07.2009 (Belgium)
  • 16.07.2009 - 30.07.2009 (Czech Republic)
  • 16.07.2009 - 28.08.2009 (Denmark)
  • 16.07.2009 - 30.07.2009 (Germany)
  • 16.07.2009 - 30.07.2009 (Estonia)
  • 16.07.2009 - 30.07.2009 (Greece)
  • 16.07.2009 - 30.07.2009 (Spain)
  • 16.07.2009 - 30.07.2009 (France)
  • 16.07.2009 - 30.07.2009 (Ireland)
  • 16.07.2009 - 30.07.2009 (Italy)
  • 16.07.2009 - 30.07.2009 (Cyprus)
  • 16.07.2009 - 30.07.2009 (Latvia)
  • 16.07.2009 - 30.07.2009 (Lithuania)
  • 16.07.2009 - 30.07.2009 (Luxembourg)
  • 16.07.2009 - 30.07.2009 (Hungary)
  • 16.07.2009 - 30.07.2009 (Malta)
  • 16.07.2009 - 28.08.2009 (Netherlands)
  • 16.07.2009 - 30.07.2009 (Austria)
  • 16.07.2009 - 30.07.2009 (Poland)
  • 16.07.2009 - 30.07.2009 (Portugal)
  • 16.07.2009 - 28.08.2009 (Slovenia)
  • 16.07.2009 - 30.07.2009 (Slovakia)
  • 16.07.2009 - 30.07.2009 (Finland)
  • 16.07.2009 - 30.07.2009 (Sweden)
  • 16.07.2009 - 30.07.2009 (United Kingdom)
  • 16.07.2009 - 30.07.2009 (Bulgaria)
  • 16.07.2009 - 30.07.2009 (Romania)
  • 16.07.2009 - 28.08.2009 (Norway)
  • 16.07.2009 - 30.07.2009 (Iceland)

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2010-6-30 https://doi.org/10.4232/1.10090
Errata in current version
none
Version changes

Further Remarks

Number of Units: 7320
Number of Variables: 136
Analysis System(s): SPSS

Publications

Publications
  • European Commission; The Gallup Organization: Business attitudes towards enforcement and redress in the internal market. Brussels:European Commission November 2009 http://ec.europa.eu/public_opinion/flash/fl_278_en.pdf
Relevant full texts
from SSOAR (automatically assigned)

Groups

Research Data Centre
Groups
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - Manager samples and enterprise issues