GESIS - DBK - ZA5466
 

ZA5466: Flash Eurobarometer 299 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 1)

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Bibliographic Citation

Citation Citation    European Commission, Brussels (2011): Flash Eurobarometer 299 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 1). The GALLUP Organisation, Brussels. GESIS Data Archive, Cologne. ZA5466 Data file Version 1.0.0, https://doi.org/10.4232/1.10737
Study No.ZA5466
TitleFlash Eurobarometer 299 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 1)
Current Version1.0.0, 2011-7-8, https://doi.org/10.4232/1.10737
Date of Collection28.09.2010 - 02.10.2010
Principal Investigator/ Authoring Entity, Institution
  • Antonis Papacostas - European Commission, Brussels DG Communication Public Opinion Analysis Sector

Content

AbstractAttitudes towards cross-border shopping and consumer protection. Product safety. Topics: 1. Attitudes towards cross-border shopping and consumer protection: purchase of goods or services in the past twelve months via the internet, by phone, or by post from a seller or provider located in the own country, in another EU country, or outside the EU; total value of goods or services purchased by distance from another EU country in the last twelve months; purchase of products in another EU country while on holiday or on business or shopping trip in the last 12 months; problems when purchasing at a distance in the last twelve months: refusal to deliver, delay in delivery or no delivery at all when buying from a seller located in the own country, in another EU country, or outside the EU; purchase of or sign up to selected financial services in the last year from a provider located in the own country, in another EU country, or outside the EU; attitudes towards cross-border shopping within the EU: prepared to purchase goods or services using another European language, knowledge where to find information on cross-border shopping, intention to increase the expenses on purchases made by cross-border shopping compared to last year, not interested in cross-border shopping due to lack of information about own rights, lack of internet access, difficulties in case of complaints or returns, fear of becoming a victim of frauds, delivery problems; more confidence in purchases from sellers located in another EU country or in the own country regarding purchases via the internet, by phone or by post, from a sales representative, whilst on holiday; increased willingness to make cross-border purchases in e-commerce or in on-premises situations in case of the application of uniform European transaction rules; experiences with advertisements in the past twelve months: noticed unsolicited commercial advertising, noticed misleading or deceptive advertisements, responded to an advertisement which has been found to be misleading or deceptive, noticed fraudulent advertisements, responded to an advertisement which has been found to be fraudulent; experienced problems in the last twelve months when buying in the own country and reaction to the problem; satisfaction with the handling of the complaint; reasons for not complaining; further steps in case of dissatisfaction; approval of the following statements: easy to resolve disputes with sellers through arbitration, mediation, or conciliation, easy to resolve disputes through the courts, trust in independent consumer organisations and in public authorities, feeling of being protected by existing measures of consumer protection, sellers and providers in the own country respect consumer rights, increased willingness to defend own rights in cooperation with other consumers, change of consumer behavior as a result of media stories. 2. Product safety: assessment of the non-food and food products currently on the market in the own country as safe; personal affection by non-food or food product recalls; personal reaction to an experienced or assumed recall; influence of environmental factors on product choice; preferred place to display environmental impact of a product: on the product, in the store, on the product website. Demography: sex; age; age at end of education; occupation; professional position; type of community; internet connection at home. Additionally coded was: interviewer ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; region; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Patterns of Consumption
Topics Topics
  • 8 Trade, industry and markets
  • 17.3 Consumption/consumer behaviour

Methodology

Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Cyprus (CY)
  • Latvia (LV)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Hungary (HU)
  • Malta (MT)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
UniversePopulation aged 15 years and over
Sampling Procedure Sampling Procedure
Probability Sample: Multistage Stratified Random Sample
Mode of Collection Mode of Collection
Telephone Interview: CATI (Computer Assisted Telephone Interview) Telephone Interview: CATI (Computer Assisted Telephone Interview) and Face-to-face interview (in Bulgaria, the Czech Republic, Estonia, Latvia, Lithuania, Hungary, Poland, Romania and Slovakia)
Data CollectorGALLUP EUROPE, Brussels, Belgium; FOCUS AGENCY, Prague, Czech Republic; HERMELIN, Copenhagen, Denmark; IFAK, Taunusstein, Germany; SAAR POLL, Tallinn, Estonia; METRON ANALYSIS, Athens, Greece; GALLUP SPAIN, Madrid, Spain; EFFICIENCE3, Reims, France; GALLUP UK, Dublin, Ireland; DEMOSKOPEA, Rome, Italy; CYMAR, Nicosia, Cyprus; LATVIAN FACTS, Riga, Latvia; BALTIC SURVEY, Vilnius, Lithuania; GALLUP EUROPE, Luxembourg, Luxembourg; GALLUP HUNGARY, Budapest, Hungary; MISCO, Valletta, Malta; MSR, Naarden, Netherlands; SPECTRA, Linz, Austria; GALLUP POLAND, Warsaw, Poland; CONSULMARK, Lisbon, Portugal; CATI d.o.o, Ljubljana, Slovenia; FOCUS AGENCY, Bratislava, Slovakia; NORSTAT FINLAND OY, Pori, Finland; HERMELIN, Norrköping, Sweden; GALLUP UK, London, United Kingdom; VITOSHA, Sofia, Bulgaria; GALLUP ROMANIA, Bucharest, Romania; The GALLUP Organisation, Hungary
Date of Collection
  • 28.09.2010 - 02.10.2010

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2011-7-8 Archive release https://doi.org/10.4232/1.10737
Errata in current version
none
Version changes

Further Remarks

NotesDatasets for FLASH EUROBAROMETER 299 and 299a (Q3g, Q5d, Q7) have been provided separately and subsequently been merged by the archive. Both questionnaire parts were conducted together.
Number of Units: 25139
Number of Variables: 133
Analysis System(s): SPSS, Stata

Publications

Publications
  • European Commission; The Gallup Organization: Consumer attitudes towards cross-border trade and consumer protection Brussels: European Commission March 2011 http://ec.europa.eu/public_opinion/flash/fl_299_en.pdf
Relevant full texts
from SSOAR (automatically assigned)

Groups

Research Data Centre
Groups
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - European Single Market and consumer issues