GESIS - DBK - ZA5560
 

ZA5560: Flash Eurobarometer 326 (Survey on Passengers’ Satisfaction with Rail Services)

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Bibliographic Citation

Citation Citation    European Commission (2012): Flash Eurobarometer 326 (Survey on Passengers’ Satisfaction with Rail Services). The GALLUP Organisation, Brussels. GESIS Data Archive, Cologne. ZA5560 Data file Version 1.0.0, https://doi.org/10.4232/1.11156
Study No.ZA5560
TitleFlash Eurobarometer 326 (Survey on Passengers’ Satisfaction with Rail Services)
Current Version1.0.0, 2012-2-21, https://doi.org/10.4232/1.11156
Date of Collection21.03.2011 - 29.03.2011
Principal Investigator/ Authoring Entity, Institution
  • European Commission DG Communication, Public Opinion Analysis Sector

Content

AbstractSatisfaction with rail services. Topics: frequency of travelling by train in the own country in the last twelve months; most frequent purpose for travelling by train in the own country; satisfaction with the following features of railway stations in the own country: connections with other modes of transport, car parking facilities, quality of facilities and services, provision of information about train timetables, ease of buying tickets, easy and accessible complaint-handling mechanisms, cleanliness and good maintenance of stations, personal security; satisfaction with the following features of railway travel in the own country: frequency of trains, length of journey, punctuality and reliability, personal security, cleanliness and good maintenance of carriages, provision of information during the journey, sufficient capacity for passengers, comfort of the seating area, connections with other train services, availability of staff on the train, assistance and information for disabled or elderly people. Demography: sex; age; age at end of education; occupation; professional position; type of community. Additionally coded was: respondent ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; type of phone line; call history; region; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Patterns of Consumption
  • Branches of Economy, Services and Transport
Topics Topics
  • 15 Transport, travel and mobility

Methodology

Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Latvia (LV)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Hungary (HU)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
UniversePassengers of railways aged 15 years and above in 25 European Union member states
Mode of Collection Mode of Collection
Telephone interview
Data CollectorGALLUP EUROPE, Brussels, Belgium; FOCUS AGENCY, Prague, Czech Republic; NORSTAT DENMARK, Copenhagen, Denmark; IFAK, Taunusstein, Germany; SAAR POLL, Tallinn, Estonia; METRON ANALYSIS, Athens, Greece; GALLUP SPAIN, Madrid, Spain; EFFICIENCE3, Reims, France; GALLUP UK, Dublin, Ireland; DEMOSKOPEA, Rome, Italy; LATVIAN FACTS, Riga, Latvia; BALTIC SURVEY, Vilnius, Lithuania; GALLUP EUROPE, Luxembourg, Luxembourg; GALLUP HUNGARY, Budapest, Hungary; MSR, Naarden, Netherlands; SPECTRA, Linz, Austria; GALLUP POLAND, Warsaw, Poland; CONSULMARK, Lisbon, Portugal; CATI d.o.o, Ljubljana, Slovenia; FOCUS AGENCY, Bratislava, Slovakia; NORSTAT FINLAND OY, Pori, Finland; NORSTAT SWEDEN, Linköping, Sweden; GALLUP UK, London, United Kingdom; VITOSHA, Sofia, Bulgaria; GALLUP ROMANIA, Bucharest, Romania; The GALLUP Organisation, Brussels / The GALLUP Organisation, Hungary (international co-ordination)
Date of Collection
  • 21.03.2011 - 29.03.2011

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2012-2-21 Archive release https://doi.org/10.4232/1.11156
Errata in current version
none
Version changes

Further Remarks

Number of Units: 9708
Number of Variables: 65
Analysis System(s): SPSS, Stata

Publications

Publications
  • European Commission; The Gallup Organization: Survey on passengers´ satisfaction with rail services Brussels: European Commission June 2011 http://ec.europa.eu/public_opinion/flash/fl_326_en.pdf
Relevant full texts
from SSOAR (automatically assigned)

Groups

Research Data Centre
Groups
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - Satisfaction with Rail Services