GESIS - DBK - ZA4534

ZA4534: Flash Eurobarometer 186 (Business attitudes towards cross-border sales and consumer protection)

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List of Files


  • ZA4534.dta (Dataset Stata) 936 KBytes
  • ZA4534.por (Dataset SPSS Portable) 1 MByte
  • ZA4534.sav (Dataset SPSS) 1 MByte


  • ZA4534_bq.pdf (Questionnaire) 201 KBytes
  • ZA4534_q_at.pdf (Questionnaire) 182 KBytes
  • ZA4534_q_be-fr.pdf (Questionnaire) 182 KBytes
  • ZA4534_q_be-nl.pdf (Questionnaire) 183 KBytes
  • ZA4534_q_cy.pdf (Questionnaire) 245 KBytes
  • ZA4534_q_cz.pdf (Questionnaire) 220 KBytes
  • ZA4534_q_de.pdf (Questionnaire) 183 KBytes
  • ZA4534_q_dk.pdf (Questionnaire) 182 KBytes
  • ZA4534_q_ee.pdf (Questionnaire) 177 KBytes
  • ZA4534_q_es.pdf (Questionnaire) 183 KBytes
  • ZA4534_q_fi.pdf (Questionnaire) 177 KBytes
  • ZA4534_q_fr.pdf (Questionnaire) 181 KBytes
  • ZA4534_q_gb.pdf (Questionnaire) 178 KBytes
  • ZA4534_q_gr.pdf (Questionnaire) 245 KBytes
  • ZA4534_q_hu.pdf (Questionnaire) 214 KBytes
  • ZA4534_q_ie.pdf (Questionnaire) 176 KBytes
  • ZA4534_q_it.pdf (Questionnaire) 179 KBytes
  • ZA4534_q_lt.pdf (Questionnaire) 221 KBytes
  • ZA4534_q_lu-de.pdf (Questionnaire) 184 KBytes
  • ZA4534_q_lu-en.pdf (Questionnaire) 165 KBytes
  • ZA4534_q_lu-fr.pdf (Questionnaire) 182 KBytes
  • ZA4534_q_lv-lv.pdf (Questionnaire) 255 KBytes
  • ZA4534_q_lv-ru.pdf (Questionnaire) 249 KBytes
  • ZA4534_q_mt-en.pdf (Questionnaire) 173 KBytes
  • ZA4534_q_mt-mt.pdf (Questionnaire) 199 KBytes
  • ZA4534_q_nl.pdf (Questionnaire) 182 KBytes
  • ZA4534_q_no.pdf (Questionnaire) 179 KBytes
  • ZA4534_q_pl.pdf (Questionnaire) 232 KBytes
  • ZA4534_q_pt.pdf (Questionnaire) 182 KBytes
  • ZA4534_q_se.pdf (Questionnaire) 178 KBytes
  • ZA4534_q_si.pdf (Questionnaire) 212 KBytes
  • ZA4534_q_sk.pdf (Questionnaire) 218 KBytes

Other Documents

  • ZA4534_readme.pdf (Other Document) 28 KBytes
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Bibliographic Citation

Citation Citation European Commission (2007): Flash Eurobarometer 186 (Business attitudes towards cross-border sales and consumer protection). The GALLUP Organisation, Brussels. GESIS Data Archive, Cologne. ZA4534 Data file Version 1.0.0,
Study No.ZA4534
TitleFlash Eurobarometer 186 (Business attitudes towards cross-border sales and consumer protection)
Current Version1.0.0, 2010-4-13, (Publication Year 2007)
Date of Collection06.10.2006 - 27.10.2006
Principal Investigator/ Authoring Entity, Institution
  • Papacostas, Antonis - European Commission, Brussels DG Communication, Public Opinion Analysis Sector


AbstractAttitudes of retailers towards cross-border trade. Topics: 1. Information about the company: retail sales channels; number of EU countries active marketing or advertising to final consumers is made to; percentage of the total marketing and advertising budget used to encourage consumers from other EU countries to buy own products or services; estimated percentage of sales made by consumers on holidays or on a shopping trip who live in other EU countries; number of EU languages currently used in transactions with consumers. 2. Cross-border sales: number of EU countries cross-border sales to final consumers are made to; impact of the internet and eCommerce on cross-border sales of the company; percentage of eCommerce and internet sales going to consumers in other EU countries; percentage of mail order or telephone sales going to consumers in other EU countries; percentage of sales made by representatives going to consumers in other EU countries; percentage of total sales from the aforementioned channels going to consumers in other EU countries; percentage of total sales from the aforementioned channels going to consumers in non-EU countries. 3. Obstacles to B2B cross-border trade: importance of selected obstacles to cross-border sales: different length of cooling off periods, provision of differing consumer information, different consequences for failing to comply with information requirements, differing rights of withdrawal, different treatment of costs of return, different definitions of delivery, different legislation in member states regarding goods not in conformity with consumer contract; rating of the possible extra compliance costs for cross-border sales due to different legal regulations of transactions with consumers in other EU countries; importance of further obstacles: additional costs of compliance with different national tax regulations and regulations on consumer transactions, higher costs of cross-border delivery compared to domestic delivery, greater difficulty in resolving complaints and disputes cross-border, higher risk of fraud and non-payments, greater difficulty in ensuring efficient after-sales services, extra costs arising from language differences. 4. Measures to facilitate B2B cross-border trade: expected development of the company’s cross-border sales in case of the assumed provision of common EU laws on regulating transactions; number of EU countries cross-border sales to final consumers are made to; knowledge where to find information on consumer protection in other EU countries; use of Alternative Dispute Resolution (ADR). Demography: information about the company: number of employees, direct selling to final consumers, independent or part of national or international group, number of EU countries with subsidiaries or retail outlets. Additionally coded was: interview number; respondent ID; interviewer ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; call history; NACE-Code; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Business/industrial management and organisation
  • Economic systems and development
Old Topics Old Topics
  • 6 Law, crime and legal systems
  • 8.2 Business/industrial management and organisation
  • 17.6 Economic systems and development


Geographic Coverage
  • Belgium (BE)
  • United Kingdom (GB)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Spain (ES)
  • Greece (GR)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Austria (AT)
  • Portugal (PT)
  • Finland (FI)
  • Sweden (SE)
  • Estonia (EE)
  • Cyprus (CY)
  • Lithuania (LT)
  • Latvia (LV)
  • Hungary (HU)
  • Malta (MT)
  • Poland (PL)
  • Slovenia (SI)
  • Slovakia (SK)
  • Norway (NO)
UniverseCompanies employing 10 or more persons, operating in the 25 Member States of the European Union, and in Norway
Sampling Procedure Sampling Procedure
  • Probability: Stratified
Mode of Collection Mode of Collection
  • Telephone interview
Data CollectorGALLUP EUROPE, Brussels, Belgium; FOCUS AGENCY, Prague, Czech Republic; HERMELIN, Copenhagen, Denmark; IFAK, Taunusstein, Germany; SAAR POLL, Tallinn, Estonia; METRON ANALYSIS, Athens, Greece; GALLUP SPAIN, Spain; EFFICIENCE3, Reims, France; GALLUP UK, London, United Kingdom; CYMAR, Nikosia, Cyprus; DEMOSKOPEA, Rome, Italy; LATVIAN FACTS, Latvia; BALTIC SURVEY, Vilnius, Lithuania; GALLUP LUXEMBOURG, Luxembourg, Luxembourg; GALLUP HUNGARY, Budapest, Hungary; MISCO, Valletta, Malta; TELDER, Al Leusten, Netherlands; SPECTRA, Linz, Austria; GALLUP POLAND, Warsaw, Poland; CONSULMARK, Lisbon, Portugal; CATI d.o.o., Ljubljana, Slovenia; FOCUS AGENCY, Bratislava, Slovakia; HERMELIN, Norrköping, Sweden; HERMELIN, Pori, Finland; FIELDWORK SCANDINAVIA, Oslo, Norway; TNS Opinion, Brussels (fieldwork co-ordination)
Date of Collection
  • 06.10.2006 - 27.10.2006 (total)
  • 11.10.2006 - 16.10.2006 (Belgium)
  • 06.10.2006 - 16.10.2006 (Czech Republic)
  • 09.10.2006 - 17.10.2006 (Denmark)
  • 11.10.2006 - 16.10.2006 (Germany)
  • 09.10.2006 - 25.10.2006 (Estonia)
  • 10.10.2006 - 12.10.2006 (Greece)
  • 06.10.2006 - 16.10.2006 (Spain)
  • 09.10.2006 - 17.10.2006 (France)
  • 09.10.2006 - 23.10.2006 (Ireland)
  • 09.10.2006 - 13.10.2006 (Italy)
  • 06.10.2006 - 10.10.2006 (Cyprus)
  • 10.10.2006 - 13.10.2006 (Latvia)
  • 06.10.2006 - 12.10.2006 (Lithuania)
  • 09.10.2006 - 10.10.2006 (Luxembourg)
  • 06.10.2006 - 12.10.2006 (Hungary)
  • 09.10.2006 - 12.10.2006 (Malta)
  • 06.10.2006 - 27.10.2006 (Netherlands)
  • 11.10.2006 - 16.10.2006 (Austria)
  • 09.10.2006 - 16.10.2006 (Poland)
  • 09.10.2006 - 13.10.2006 (Portugal)
  • 09.10.2006 - 17.10.2006 (Slovenia)
  • 06.10.2006 - 13.10.2006 (Slovakia)
  • 09.10.2006 - 20.10.2006 (Finland)
  • 06.10.2006 - 20.10.2006 (Sweden)
  • 09.10.2006 - 20.10.2006 (United Kingdom)
  • 09.10.2006 - 26.10.2006 (Norway)

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2010-4-13 Version number created automatically (implementation of a uniform versioning policy) (Publication Year unknown)
Errata in current version
Version changes

Further Remarks

Number of Units: 6606
Number of Variables: 95
Analysis System(s): SPSS


  • European Commission; The Gallup Organization: Business attitudes towards cross-border sales and consumer protection. Brussels: European Commission December 2006
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - Manager samples and enterprise issues