GESIS - DBK - ZA5236

ZA5236: Eurobarometer 73.2+73.3 (FEB-MAR 2010)

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List of Files

List of Files


  • ZA5236_missing_v2-0-1.sps (Dataset) 2 KBytes
  • ZA5236_v2-0-1.dta (Dataset Stata) 36 MBytes
  • ZA5236_v2-0-1.por (Dataset SPSS Portable) 67 MBytes
  • ZA5236_v2-0-1.sav (Dataset SPSS) 36 MBytes


  • ZA5236_bq.pdf (Questionnaire) 819 KBytes


  • ZA5236_cdb.pdf (Codebook) 3 MBytes
ZACAT online analysis and search in variable level documentation:
Eurobarometer 73.2&73.3: Consumer Empowerment, February-April 2010
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Bibliographic Citation

Citation Citation European Commission (2012): Eurobarometer 73.2+73.3 (FEB-MAR 2010). GESIS Data Archive, Cologne. ZA5236 Data file Version 2.0.1,
Study No.ZA5236
TitleEurobarometer 73.2+73.3 (FEB-MAR 2010)
Other Titles
  • Consumer Empowerment (Subtitle)
Current Version2.0.1, 2012-10-4,
Alternate IDs Alternate IDs
  • doi:10.3886/ICPSR34082.v1, 2.0.1
Date of Collection26.02.2010 - 01.04.2010
Principal Investigator/ Authoring Entity, Institution
  • Papacostas, Antonis - European Commission, Brussels DG Communication, Public Opinion Analysis Sector


AbstractTopics: 1. Consumer empowerment: computer skills; recent internet use; frequency of internet use; place of use; internet use to compare prices and quality; purchases made by post, phone or the internet; knowledge about having the right to return goods without giving a reason and to have it repaired or replaced for free; knowledge test: the legality of the advertisement of expensive hotlines, on the right of withdrawal for new insurance contracts, on the right of return for purchases at the door, the obligation to pay for unsolicited goods; online purchase of an airline ticket; knowledge test of the rule for the advertisement of the pricing of airline tickets; reading the contract provisions at the last contract; reason for cursory reading of the contract; designation of consumer organizations in the own country; preferred medium when comparing prices; frequency of price comparison; online shopping: last online shopping; reason for abandoning an online purchase; reading the conditions of sale when shopping online; reason for inaccurate reading of the conditions of sale; location (own country, EU or rest of the world) of the online retailer; knowledge test on the consumer protection laws for online purchases from another European country; number of persons whom the respondent reported a problem as well as a positive experience when purchasing goods; own complaint in the last year; frequency of complaints; extent of the financial loss; frequency of complaints to private business and to public institutions; reason for the absence of a customer complaint; satisfaction with the handling of the problem by a public authority; reason for waiver of judicial and non-judicial procedure; amount of financial loss or the amount in out- of- court disputes and the court proceedings; weekly time budget for purchases; frequency of reception of consumer rights in the media; looking for information on consumer rights; knowledge test with percentage calculation; test on the calculation of interest rate and interest rate of credit; test of the correct interpretation of the fat content, and the expiration date shown on a picture; awareness of the right meaning for logos: e.g. organic farming, correspondences with EU directives, ensures environmental standards, recyclable paper, damage to health if used improperly; feeling confident as a consumer, knowledgeable, and well protected by consumer laws; mother tongue differs from the official language in the own country; residential status; difficulties to make ends meet (e.g. payment difficulties in mortgage or rent); affordability of a meal with meat every second day; type of residential property; problems with the current home (leaking roof, damp walls or floors, rot in window frames or floor); decision maker in the relationship concerning everyday shopping and expensive purchases of consumer durables. Demography: nationality; age; marital status and family situation; age at end of education; sex; occupation; professional position; full-time or part-time job; temporary job or permanent job; type of community; national provenance of the respondent; household composition and household size; own a mobile phone and fixed (landline) phone; possession of durable goods (entertainment electronics, internet connection, possession of a car, a flat/a house have finished paying for or still paying for); financial difficulties during the last year; self-rated social position (scale); internet use (at home, at work, at school). Also encoded was: date of interview; beginning of interview; duration of interview; persons present during the interview; willingness to cooperate; language of interview (only in LU, BE; ES, FI, EE, LV, and MT); city size; region; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Patterns of Consumption
  • Consumption and consumer behaviour
Old Topics Old Topics
  • 6 Law, crime and legal systems
  • 17.3 Consumption/consumer behaviour


Geographic Coverage
  • Belgium (BE)
  • Denmark (DK)
  • Germany (DE)
  • Greece (GR)
  • Spain (ES)
  • Finland (FI)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Austria (AT)
  • Portugal (PT)
  • Sweden (SE)
  • Great Britain (GB-GBN)
  • Northern Ireland (GB-NIR)
  • Cyprus (CY)
  • Czech Republic (CZ)
  • Estonia (EE)
  • Hungary (HU)
  • Latvia (LV)
  • Lithuania (LT)
  • Malta (MT)
  • Poland (PL)
  • Slovakia (SK)
  • Slovenia (SI)
  • Bulgaria (BG)
  • Romania (RO)
  • Iceland (IS)
  • Norway (NO)
UniversePopulation of the respective nationalities of the European Union Member States, resident in each of the Member States and aged 15 years and over. In Iceland, the survey covers the national population of citizens and the population of citizens of all the European Union Member States that are residents in this country and have a sufficient command of the national language to answer the questionnaire.
Sampling Procedure Sampling Procedure
Probability Sample: Proportionate Stratified Multistage Sample
Mode of Collection Mode of Collection
Face-to-face interview CAPI (Computer Assisted Personal Interview) was used in those countries where this technique was available
Data CollectorTNS Dimarso, Brussels, Belgium; TNS BBSS, Sofia, Bulgaria; TNS Aisa, Prague, Czech Republic; TNS GALLUP DK, Copenhagen, Denmark; TNS Infratest, Munich, Germany; Emor, Tallinn, Estonia; TNS MRBI, Dublin, Ireland; TNS ICAP, Athens, Greece; TNS Demoscopia, Madrid, Spain; TNS Sofres, Montrouge, France; TNS Infratest, Italy; Synovate, Nicosia, Cyprus; TNS Latvia, Riga, Latvia; TNS GALLUP Lithuania, Vilnius, Lithuania; TNS ILReS, Luxembourg, Luxembourg; TNS Hungary, Budapest, Hungary; MISCO, Valletta, Malta; TNS NIPO, Amsterdam, Netherlands; Österreichisches GALLUP, Vienna, Austria; TNS OBOP, Warsaw, Poland; TNS EUROTESTE, Lisbon, Portugal; TNS CSOP, Bucharest, Romania; RM PLUS, Maribor, Slovenia; TNS AISA SK, Bratislava, Slovakia; TNS GALLUP Oy, Espoo, Finland; TNS GALLUP, Stockholm, Sweden; TNS UK, London, United Kingdom; Capacent, Reykjavik, Iceland; TNS Opinion, Brussels (international co-ordination).
Date of Collection
  • 26.02.2010 - 01.04.2010 (Belgium)
  • 26.02.2010 - 30.03.2010 (Denmark)
  • 26.02.2010 - 30.03.2010 (Germany)
  • 26.02.2010 - 28.03.2010 (Greece)
  • 27.02.2010 - 29.03.2010 (Spain)
  • 27.02.2010 - 31.03.2010 (Finland)
  • 27.02.2010 - 29.03.2010 (France)
  • 26.02.2010 - 28.03.2010 (Ireland (Republic))
  • 26.02.2010 - 27.03.2010 (Italy)
  • 26.02.2010 - 26.03.2010 (Luxembourg)
  • 26.02.2010 - 30.03.2010 (Netherlands)
  • 26.02.2010 - 28.03.2010 (Austria)
  • 27.02.2010 - 29.03.2010 (Portugal)
  • 26.02.2010 - 30.03.2010 (Sweden)
  • 26.02.2010 - 28.03.2010 (Great Britain)
  • 26.02.2010 - 28.03.2010 (Northern Ireland)
  • 26.02.2010 - 29.03.2010 (Cyprus (Republic))
  • 02.03.2010 - 28.03.2010 (Czech Republic)
  • 26.02.2010 - 29.03.2010 (Estonia)
  • 26.02.2010 - 28.03.2010 (Hungary)
  • 27.02.2010 - 29.03.2010 (Latvia)
  • 26.02.2010 - 25.03.2010 (Lithuania)
  • 26.02.2010 - 28.03.2010 (Malta)
  • 27.02.2010 - 29.03.2010 (Poland)
  • 26.02.2010 - 28.03.2010 (Slovakia)
  • 26.02.2010 - 29.03.2010 (Slovenia)
  • 26.02.2010 - 21.03.2010 (Bulgaria)
  • 26.02.2010 - 23.03.2010 (Romania)
  • 26.02.2010 - 16.03.2010 (Iceland)
  • 01.03.2010 - 16.03.2010 (Norway)

Errata & Versions

VersionDate, Name, DOI
2.0.1 (current version)2012-10-4 Archive edition update
2.0.02012-8-31 Archive edition update
1.0.02011-11-22 Archive pre-release
Errata in current version
2013-2-19P7_PT REGION NUTS 2 PORTUGAL (V445)Please notice that NUTSII REGIONS for PORTUGAL are not comparable between Eurobarometer surveys up to EB61 and after EB61. Since 2002 (NUTS version 2003) the region “LISBOA E VALE DO TEJO” is split up and the subregion “Lezíria do Tejo” reinstated to the “Alentejo” Region and the “Médio Tejo” and “Oeste” reinstated to the “Centro” Region. Eurobarometer continues documenting “Lisboa e Vale do Tejo” (Code 3 / NUTS1999: PT13), although the relative frequency of respondents for this category clearly indicates a change starting with Eurobarometer 62 (Oct-Nov 2004) and with the fieldwork takeover by TNS Opinion&Social: approximately 34% until EB 61 and 28% from EB 62 onwards with corresponding changes for the “Centro” Region (Code 2) and - less pronounced - for “Alentejo” (Code 4). This indicates that starting with Eurobarometer 62 category 3 should read “LISBOA” (NUTS2003-2010: PT17) consisting of subregions “Greater Lisbon” and “Peninsula of Setúbal”. Regions “CENTRO” and “ALENTEJO” do not change names but (sub)regional composition and NUTS categories (NUTS2003-2010: PT16 and PT18). The autonomous regions AÇORES (PT20) and MADEIRA (PT30) do not appear anymore after EB61. The regions “NORTE” (PT11) and “ALGARVE” (PT15) remain unchanged.
Version changes
Changes between version 2.0.1 and it's previous version
DateSubjectDescriptionCorrection Description
2012-10-4V5Variable label does not correctly describe the composition of the UNIQUE CASE ID 2012-10-4Variable label corrected

Further Remarks

NotesEurobarometer 73.2 & 73.3 merges responses to identical questions on "Consumer Empowerment" (QA) plus relevant demographics from surveys 73.2 (ZA5232) and 73.3 (ZA5233). This merged data set doubles standard sample sizes and covers the EU27 countries plus Iceland and Norway.
Number of Units: 56471
Number of Variables: 488
Analysis System(s): SPSS, Stata


  • TNS Opinion & Social: Special Eurobarometer 342 / Wave 73.2 & 73.3: Consumer Empowerment. Survey requested by EUROSTAT and the Directorate-General for “Health and Consumers” (DG SANCO) and coordinated by the Directorate-General for Communication (“Research and Speechwriting” Unit), Brussels, April 2011.
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Standard and Special Eurobarometer
    Since the early nineteen seventies the European Commission´s “Standard and Special Eurobarometer” are regularly monitoring the public opinion in the European Union member countries at times. Interviews are conducted face-to-face, in each spring and each autumn, at all times based on new samples with a size 1000 respondents per country. Separate samples are drawn for Northern Ireland and East Germany. After the EU enlargement in 2004, remaining and new Candidate Countries are also regularly included in selected surveys. The Standard Eurobarometer modules ask for attitudes towards European unification, institutions and policies, complemented by measurements for general socio-political orientations, as well as by respondent and household demographics. Intermittently special Eurobarometer modules extensively address topics, such as environment, science and technology, health or family issues, social or ethnic exclusion, quality of life etc. The “European Communities Studies” 1970-1973 can be considered forerunner studies, as well the “Attitudes towards Europe” from 1962.