GESIS - DBK - ZA5782

ZA5782: Flash Eurobarometer 347 (Business-to-business Alternative Dispute Resolution in the EU)

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Bibliographic Citation

Citation Citation European Commission (2013): Flash Eurobarometer 347 (Business-to-business Alternative Dispute Resolution in the EU). TNS Political & Social [producer]. GESIS Data Archive, Cologne. ZA5782 Data file Version 1.0.0,
Study No.ZA5782
TitleFlash Eurobarometer 347 (Business-to-business Alternative Dispute Resolution in the EU)
Current Version1.0.0, 2013-12-12,
Date of Collection19.03.2012 - 04.04.2012
Principal Investigator/ Authoring Entity, Institution
  • European Commission, Brussels DG Communication (COMM A1 ´Research and Speechwriting´)


AbstractBusiness-to-business dispute resolution. Topics: number of disputes in the last three years with other business located: in own country, in another EU-country, outside the EU; share of disputes resolved; use of the following means: court, Alternative Dispute Resolution (ADR) scheme resulting in binding decisions, Alternative Dispute Resolution (ADR) scheme aiming for amicable agreement; frequency of using the aforementioned means in the last three years; satisfaction with selected issues regarding means of dispute resolution: duration of procedure, cost of procedure, personal efforts required, ease of procedure; reasons for not making use of the aforementioned means of dispute resolution; total cost value of last dispute; duration of last dispute; total amount spent on last dispute (including procedure fees, travel expenses, cost of lawyer, etc.); preferred means of dispute resolution in the future; preferred way of payment for ADR services: fees paid directly to parties of the dispute, fees paid through trade organisations or chambers of commerce; most important aspects of ADR schemes; preferred source of information on ADR schemes. Demography: respondent ID; information about the company: number of employees, company size; cross-border buying or selling; years of company activity; development of turnover in the last two years; total turnover in 2013. Additionally coded was: country; NACE-Code; nation group; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Branches of Economy, Services and Transport
  • Legal system, Legislation, Law
Topics Topics
  • 6.3 Legal systems
  • 8 Trade, industry and markets
  • 11.2 International politics and organisation


Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Cyprus (CY)
  • Lithuania (LT)
  • Latvia (LV)
  • Luxembourg (LU)
  • Hungary (HU)
  • Malta (MT)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
UniverseCompanies employing 1 or more persons in all the sectors (excluding NACE sectors N: Administrative and support service activities and O: Public administration and defence) in the 27 Member states of the European Union.
Mode of Collection Mode of Collection
Telephone Interview: CATI (Computer Assisted Telephone Interview)
Data Collector TNS Dimarso, Brussels, Belgium; TNS BBSS, Sofia, Bulgaria; TNS Aisa, Prague, Czech Republic; TNS GALLUP, Copenhagen, Denmark; TNS Infratest, Munich, Germany; TNS Emor, Tallinn, Estonia; TNS ICAP, Athens, Greece; TNS Demoscopia, Madrid, Spain; TNS Sofres, Montrouge, France; IMS Millward Brown, Dublin, Ireland; TNS Infratest, Milan, Italy; CYMAR, Nicosia, Republic of Cyprus; TNS Latvia, Riga, Latvia; TNS Lithuania, Vilnius, Lithuania; TNS Dimarso, Brussels, Luxembourg; TNS Hoffmann, Budapest, Hungary; MISCO International, Mriehel, Malta; TNS NIPO, Amsterdam, Netherlands; TNS Austria, Vienna, Austria; TNS OBOP, Warsaw, Poland; TNS EUROTESTE, Lisbon, Portugal; TNS CSOP, Budapest, Romania; RM PLUS, Maribor, Slovenia; TNS AISA Slovakia, Bratislava, Slovakia; TNS GALLUP Oy, Espoo, Finland; TNS SIFO, Stockholm, Sweden; TNS UK, London, United Kingdom; TNS Political & Social (international coordination)
Date of Collection
  • 19.03.2012 - 28.03.2012 (Belgium)
  • 19.03.2012 - 28.03.2012 (Bulgaria)
  • 19.03.2012 - 28.03.2012 (Czech Republic)
  • 19.03.2012 - 28.03.2012 (Denmark)
  • 19.03.2012 - 03.04.2012 (Germany)
  • 19.03.2012 - 03.04.2012 (Estonia)
  • 19.03.2012 - 02.04.2012 (Greece)
  • 19.03.2012 - 04.04.2012 (Spain)
  • 19.03.2012 - 03.04.2012 (France)
  • 19.03.2012 - 04.04.2012 (Ireland)
  • 19.03.2012 - 04.04.2012 (Italy)
  • 19.03.2012 - 28.03.2012 (Republic of Cyprus)
  • 19.03.2012 - 02.04.2012 (Latvia)
  • 19.03.2012 - 28.03.2012 (Lithuania)
  • 19.03.2012 - 28.03.2012 (Luxembourg)
  • 19.03.2012 - 29.03.2012 (Hungary)
  • 19.03.2012 - 28.03.2012 (Malta)
  • 19.03.2012 - 28.03.2012 (Netherlands)
  • 19.03.2012 - 03.04.2012 (Austria)
  • 19.03.2012 - 03.04.2012 (Poland)
  • 19.03.2012 - 03.04.2012 (Portugal)
  • 19.03.2012 - 02.04.2012 (Romania)
  • 19.03.2012 - 28.03.2012 (Slovenia)
  • 19.03.2012 - 02.04.2012 (Slovakia)
  • 19.03.2012 - 03.04.2012 (Finland)
  • 19.03.2012 - 02.04.2012 (Sweden)
  • 19.03.2012 - 02.04.2012 (United Kingdom)

Errata & Versions

VersionDate, Name, DOI
1.0.0 (current version)2013-12-12 Archive release
Errata in current version
Version changes

Further Remarks

Number of Units: 10807
Number of Variables: 178
Analysis System(s): SPSS, Stata


  • European Commision, TNS Political & Social: Flash Eurobarometer 347. Business-to-business Alternative Dispute Resolution in the EU. Brussels. November 2012.
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Flash Eurobarometer
    The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.
  • Flash Eurobarometer - Manager samples and enterprise issues