GESIS - DBK - ZA5930

ZA5930: Eurobarometer 82.1 (2014)

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  • ZA5930_v2-0-0.dta (Dataset Stata) 19 MBytes
  • ZA5930_v2-0-0.por (Dataset SPSS Portable) 30 MBytes
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  • ZA5930_bq.pdf (Questionnaire) 205 KBytes
  • ZA5930_q_at.pdf (Questionnaire) 62 KBytes
  • ZA5930_q_be-fr.pdf (Questionnaire) 63 KBytes
  • ZA5930_q_be-nl.pdf (Questionnaire) 62 KBytes
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  • ZA5930_q_de.pdf (Questionnaire) 62 KBytes
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  • ZA5930_q_ee-ru.pdf (Questionnaire) 145 KBytes
  • ZA5930_q_es-ca.pdf (Questionnaire) 60 KBytes
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  • ZA5930_q_fr.pdf (Questionnaire) 63 KBytes
  • ZA5930_q_gb.pdf (Questionnaire) 59 KBytes
  • ZA5930_q_gr.pdf (Questionnaire) 149 KBytes
  • ZA5930_q_hr.pdf (Questionnaire) 111 KBytes
  • ZA5930_q_hu.pdf (Questionnaire) 113 KBytes
  • ZA5930_q_ie.pdf (Questionnaire) 58 KBytes
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  • ZA5930_q_lt.pdf (Questionnaire) 119 KBytes
  • ZA5930_q_lu-de.pdf (Questionnaire) 63 KBytes
  • ZA5930_q_lu-fr.pdf (Questionnaire) 62 KBytes
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  • ZA5930_q_lv-lv.pdf (Questionnaire) 126 KBytes
  • ZA5930_q_lv-ru.pdf (Questionnaire) 152 KBytes
  • ZA5930_q_mt-en.pdf (Questionnaire) 59 KBytes
  • ZA5930_q_mt-mt.pdf (Questionnaire) 118 KBytes
  • ZA5930_q_nl.pdf (Questionnaire) 61 KBytes
  • ZA5930_q_pl.pdf (Questionnaire) 125 KBytes
  • ZA5930_q_pt.pdf (Questionnaire) 60 KBytes
  • ZA5930_q_ro.pdf (Questionnaire) 124 KBytes
  • ZA5930_q_se.pdf (Questionnaire) 58 KBytes
  • ZA5930_q_si.pdf (Questionnaire) 107 KBytes
  • ZA5930_q_sk.pdf (Questionnaire) 118 KBytes


  • ZA5930_cdb.pdf (Codebook) 3 MBytes
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Eurobarometer 82.1 (September 2014): Passenger Rights and Development Aid
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Bibliographic Citation

Citation Citation European Commission, Brussels (2018): Eurobarometer 82.1 (2014). TNS opinion [producer]. GESIS Data Archive, Cologne. ZA5930 Data file Version 2.0.0,
Study No.ZA5930
TitleEurobarometer 82.1 (2014)
Other Titles
  • Passenger Rights and Development Aid (Subtitle)
Current Version2.0.0, 2018-2-16,
Alternate IDs Alternate IDs
  • doi:10.3886/ICPSR36661.v1, v1.0.0
Date of Collection13.09.2014 - 22.09.2014
Principal Investigator/ Authoring Entity, Institution
  • European Commission, Brussels; Directorate General Communication COMM.A.1 ´Strategy, Corporate Communication Actions and Eurobarometer´


AbstractTopics: 1. Passenger rights: use of the following transport services during the last twelve months: local urban transport, national rail transport, international rail transport, air transport, long-distance coach transport, ship or ferry services; awareness of the rights and obligations linked to buying a ticket from a transport company; awareness and information regarding passenger rights; sources of information on passenger rights; approval of selected statements on passenger information given by air, railway, ship or ferry transport, or by long-distance coach services: appropriate information on passenger rights, transparent information about the full ticket price, appropriate information on details of the trip; experienced travel disruptions in the last twelve months in the aforementioned services and kind of disruptions; satisfaction with the application of the following rights in case of travel disruption: information regarding the disruption, assistance, financial compensation in case of service failures; contacted services in case of cancellation or delay of travel in order to obtain own rights: operating company, national authority in charge of the application of passenger rights, consumer association, lawyer, out-of-court dispute resolution body; complaint and reasons for not complaining regarding the most recent disruption; satisfaction with the management of the complaint; requested assistance for respondent himself or for another person in case of disability or reduced mobility when travelling with the aforementioned services; satisfaction with the assistance; pre-notification of the assistance needs to the transport company; use of a single ticket combining different modes of transport in the last twelve months; problems when using such a ticket; frequency of disturbance by transport noise in daily life and kind of noise; preferred bodies to finance additional measures to reduce transport noise in respondent’s residential area: public authorities, transport users, citizens in general, transport companies. 2. Development aid: importance to help people in developing countries; awareness of 2015 being the European Year for Development; most important challenges in development countries; attitude towards increasing development aid; willingness to pay more for products from development countries in order to support people living there: no willingness, up to 5 % more, between 6 to 10 % more, more than 10 % more; attitude towards the following statements regarding tackling poverty in development countries: individual can influence the process, should be a main priority of the EU, should be a main priority of the national government, has a positive influence on EU citizens, is in the EU’s own interest, is a moral obligation for the EU, contributes to a more peaceful and equal world; personal engagement in helping developing countries: political engagement, volunteering in an organisation, giving money to an organisation, no engagement; most important elements for leading a life in decent conditions; assessment of selected measures to reduce poverty in developing countries: donating to organisations, volunteering in organisations, official development aid; self-rated knowledge about the use of the national and the EU development aid; used sources of information with regard to development aid. Demography: nationality; left-right self-placement; marital status; age at end of education; sex; age; occupation; professional position; type of community; household composition and household size; own a mobile phone and fixed (landline) phone; possession of durable goods (entertainment electronics, internet connection, possession of a car, a flat/a house have finished paying for or still paying for); financial difficulties during the last year; self-rated social position (scale); internet use (at home, at work, at school); self-reported belonging to the working class, the middle class or the upper class of society; life satisfaction; frequency of discussions about political matters on national, European, and local level; own voice counts in the own country and in the EU; general direction things are going in the own country and in the EU. Additionally coded was: respondent ID; country; size of locality; region; language of the interview; nation group; weighting factor.
Categories Categories
  • International Institutions, Relations, Conditions
  • Branches of Economy, Services and Transport
  • Patterns of Consumption
  • International politics and organisations
  • Consumption and consumer behaviour
Old Topics Old Topics
  • 11.2 International politics and organisation
  • 15 Transport, travel and mobility
  • 17.3 Consumption/consumer behaviour


Geographic Coverage
  • Austria (AT)
  • Belgium (BE)
  • Bulgaria (BG)
  • Cyprus (CY)
  • Czech Republic (CZ)
  • Germany (DE)
  • Denmark (DK)
  • Estonia (EE)
  • Spain (ES)
  • Finland (FI)
  • France (FR)
  • Great Britain (GB-GBN)
  • Northern Ireland (GB-NIR)
  • Greece (GR)
  • Croatia (HR)
  • Hungary (HU)
  • Ireland (IE)
  • Italy (IT)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Latvia (LV)
  • Malta (MT)
  • Netherlands (NL)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Sweden (SE)
  • Slovenia (SI)
  • Slovakia (SK)
UniversePopulation of the respective nationalities of the European Union Member States and other EU nationals, resident in each of the 28 Member States and aged 15 years and over.
Sampling Procedure Sampling Procedure
Probability Sample: Multistage Sample
Mode of Collection Mode of Collection
Face-to-face interview Face-to-face interview: CAPI (Computer Assisted Personal Interview)
Data CollectorTNS Dimarso, Brussels, Belgium; TNS BBSS, Sofia, Bulgaria; TNS Aisa, Prague, Czech Republic; TNS GALLUP DK, Copenhagen, Denmark; TNS Infratest, Munich, Germany; TNS Emor, Tallinn, Estonia; Behaviour & Attitudes, Dublin, Ireland; TNS ICAP, Athens, Greece; TNS Spain, Madrid, Spain; TNS Sofres, Montrouge, France; TNS Italia, Milan, Italy; CYMAR Market Research, Nicosia, Cyprus; TNS Latvia, Riga, Latvia; TNS LT, Vilnius, Lithuania; TNS ILReS, Luxembourg, Luxembourg; TNS Hoffmann Kft, Budapest, Hungary; MISCO, Valletta, Malta; TNS NIPO, Amsterdam, Netherlands; ipr Umfrageforschung, Vienna, Austria; TNS Polska, Warsaw, Poland; TNS Portugal, Lisbon, Portugal; TNS CSOP, Bucharest, Romania; RM PLUS, Maribor, Slovenia; TNS Slovakia, Bratislava, Slovakia; TNS GALLUP Oy, Espoo, Finland; TNS Sifo, Stockholm and Gothenburg, Sweden; TNS UK, London, United Kingdom; HENDAL, Zagreb, Croatia; TNS opinion, Brussels (international co-ordination)
Date of Collection
  • 13.09.2014 - 22.09.2014 (total)

Errata & Versions

VersionDate, Name, DOI
2.0.0 (current version)2018-2-16 Archive edition
1.1.02017-9-5 Archive pre-release update
1.0.02015-4-30 Archive pre-release
Errata in current version
Version changes
Changes between version 2.0.0 and it's previous version
DateSubjectDescriptionCorrection Description
2018-2-5qa9.6Please note that variable label for qa9.6 should read “TRAVEL DISRUPTIONS LAST 12M: DK”. The variable label will be corrected with the next update. 2018-2-16variable label corrected
Changes between version 1.1.0 and it's previous version
DateSubjectDescriptionCorrection Description
2017-9-1d72_1, d72_2 The variable labels have erroneously been switched: Variable label for d72_1 should read “MY VOICE COUNTS - IN THE EU” and variable label for d72_2 should read “MY VOICE COUNTS - IN (OUR COUNTRY)”. The variable labels will be corrected with the next update.2017-9-5variable labels corrected
2017-9-1p7at, p7at_rPlease notice that value label for code 6 in p7at should read "Kaernten (Carinthia)". As confirmed by TNS, the addition of Osttirol (Eastern Tyrol) as suggested by the original value label is not correct. Herewith variable p7at corresponds to the NUTS 2 classification for Austria. Variables labels should read: p7at “REGION - AUSTRIA NUTS 2” and p7at_r “REGION - AUSTRIA NUTS 1”. The value label and variable labels will be corrected with the next update.2017-9-5value label and variable labels corrected

Further Remarks

NotesModule QB on ´Development Aid´ partly replicates questions asked in former Eurobarometer, mainly in the context of survey 79.4. Category scheme for country specific protocol variables P6 (SIZE OF COMMUNITY) has changed considerably, except for Germany. Categories for all other countries have been harmonized among each other to three values (Rural area - Towns and suburbs / small urban area - Cities / large urban areas). Category scheme for country specific protocol variables P7 (REGION) have changed for some countries, in particular introducing NUTS categories for Ireland, Estonia and Croatia. Data for protocol variables p1 (date of interview), p2 (time of interview), p3 (duration of interview), p4 (n of persons present during interview), p5 (respondent cooperation), p8 (postal code), p9 (sample point number) and p10 (interviewer number) have not been made available.
Number of Units: 28050
Number of Variables: 418
Analysis System(s): SPSS, Stata


  • European Commission: Special Eurobarometer 420: Passenger Rights. Conducted by TNS opinion & social at the request of the Directorate-General for Mobility and Transport. Survey co-ordinated by the Directorate-General for Communication (DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit). Brussels, December 2014.
  • European Commission: Special Eurobarometer 421: The European Year for Development – Citizens’ views on development, cooperation and aid. Conducted by TNS opinion & social at the request of the Directorate-General for Development and Cooperation. Survey co-ordinated by the Directorate-General for Communication (DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit). Brussels, January 2015.
Relevant full texts
from SSOAR (automatically assigned)


Research Data Centre
  •  EB - Standard and Special Eurobarometer
    Since the early nineteen seventies the European Commission´s “Standard and Special Eurobarometer” are regularly monitoring the public opinion in the European Union member countries at times. Interviews are conducted face-to-face, in each spring and each autumn, at all times based on new samples with a size 1000 respondents per country. Separate samples are drawn for Northern Ireland and East Germany. After the EU enlargement in 2004, remaining and new Candidate Countries are also regularly included in selected surveys. The Standard Eurobarometer modules ask for attitudes towards European unification, institutions and policies, complemented by measurements for general socio-political orientations, as well as by respondent and household demographics. Intermittently special Eurobarometer modules extensively address topics, such as environment, science and technology, health or family issues, social or ethnic exclusion, quality of life etc. The “European Communities Studies” 1970-1973 can be considered forerunner studies, as well the “Attitudes towards Europe” from 1962.